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Welcome to the Acenet Knowledgebase

Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please open a support ticket.

Web Hosting (cPanel)

Log in to cPanel and WHM from the Client Area
Set up email on your computer or phone
Upload files to your website
Free SSL certificates with AutoSSL
Change your PHP version and extensions
All cPanel guides

Cloud & Dedicated Servers

Manage your cloud server
Connect to your server via SSH
Install cPanel on your server
Secure your cPanel server
Locked out of your server
LAMP Guides and LEMP Guides

Reseller Hosting (WHM)

Get started with reseller hosting
Set up nameservers in WHM
All WHM guides

Domains

Register a new domain
Transfer a domain to Acenet
Change your domain's nameservers
Update your domain's contact information
Cancel a domain registration

Website Security

Secure your WordPress or Joomla website
Scan your website for malware
Recover a hacked website
Imunify360 website protection

Backups

Restore from our daily backups
Back up your website to your own computer with rclone

Account & Billing

Pay or download an invoice
Secure your Client Area account
Upgrade or downgrade your hosting plan
Cancel a service
All Client Area guides

Common Questions

"Resource Limit Is Reached" error
Clear your browser's cache
Find your cPanel username
Open a support ticket