Open a support ticket

1. Log in to the Client Area.

2. Click Open Ticket in the top menu.

3. Choose a department:

• Technical Support for help with your website, email, cPanel or server.
• Sales and Billing for questions about invoices, payments, orders and upgrades.

4. Fill in the form:

• Subject: a short summary, for example "Can't send email from Outlook".
• Related Service: the service the problem is about.
• Priority: how urgent the problem is.
• Message: what's happening, what you expected, and what you've already tried. Include any error messages, the domain name, and the email address affected.
• Attachments: add a screenshot if it helps show the problem.

5. Click Submit.

We'll email you when we reply. To reply or check the status, see Reply to a support ticket.