Restore files, databases and email with JetBackup

We back up your cPanel hosting account automatically every day with JetBackup, and store the backups on separate storage. You can restore files, databases, email accounts or your whole account yourself, or download a backup, from cPanel.

Backups are usually kept for about two weeks. You can see which backup dates are available in JetBackup. For important data, also keep your own copies, for example by downloading a backup regularly.

Open JetBackup

1. Log in to cPanel. See Log in to cPanel and WHM from the Client Area.

2. In the Files section, click JetBackup 5. You can also search for "JetBackup" in cPanel.

Restore files

1. Click Home Directory.

2. Choose the backup date you want to restore from.

3. Select the files or folders to restore, for example only the public_html folder or a single file.

4. Click Restore and confirm.

Restored files replace the current files with the same names.

Restore a database

1. Click Databases.

2. Select the database. To use an older backup, choose a different backup date.

3. Click Restore and confirm.

Restoring a database replaces its current contents with the backup.

Restore email accounts

1. Click Email Accounts.

2. Select the email account. To use an older backup, choose a different backup date.

3. Click Restore and confirm.

Restore your whole account

Full Account Backups restores everything in your account: files, databases, email and settings. This replaces all current data in your account with the backup, so only use it when you need to go back completely, for example after a serious problem. To undo a smaller mistake, restore only the files or database you need.

Download a backup

You can download a backup to keep your own copy, for example a full account backup or a single database. Choose the backup and select download instead of restore. When it's ready, you'll find the download link in JetBackup.

Check progress

Restores and downloads are added to the Queue. Open it to see progress. When the status shows Completed, the restore is done.

If you need help restoring, or the backup you need isn't listed, please open a support ticket.