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<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>
<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>


This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using {{Shared Hosting}}, a [http://www.ace-host.net/dedicated-servers/ Dedicated Server], or a service in between, our Knowledgebase will help you get the job done with ease.
Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please [[Open a support ticket|open a support ticket]].
 
To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page. If you're unsure where to get begin, we've included some of our recommended getting started documentation below.




<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
[[How to configure PHP]]<br />
[[Log in to cPanel and WHM from the Client Area]]<br />
[[:Category:Email|Configuring your Email Client]]<br />
[[Set up email on your computer or phone]]<br />
[[:Category:FTP|Connecting with FTP]]<br />
[[Upload files to your website]]<br />
[[:Category:cPanel|cPanel General Usage]]<br />
[[Free SSL certificates with AutoSSL]]<br />
[[Change your PHP version and extensions]]<br />
[[:Category:CPanel|All cPanel guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Dedicated Servers</span>
<div class="who_are_you"><span class="who_are_you_title">Cloud &amp; Dedicated Servers</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Manage your cloud server]]<br />
[[AutoSSL]]<br />
[[Connect to your server via SSH]]<br />
[[Connect to your server via SSH]]<br />
[[Bandwidth Monitoring]]<br />
[[Install cPanel on your server]]<br />
[[Secure your cPanel server]]<br />
[[Locked out of your server]]<br />
[[:Category:LAMP Guides|LAMP Guides]] and [[:Category:LEMP Guides|LEMP Guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">VPS Hosting</span>
<div class="who_are_you"><span class="who_are_you_title">Reseller Hosting (WHM)</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Get started with reseller hosting]]<br />
[[How to Install cPanel]]<br />
[[Set up nameservers in WHM]]<br />
[[:Category:VPS Control Panel|VPS Control Panel]]<br />
[[:Category:WHM|All WHM guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Reseller Hosting (WHM)</span>
<div class="who_are_you"><span class="who_are_you_title">Domains</span>
[[Creating a Package]]<br />
[[Register a new domain]]<br />
[[Creating an Account with a Package]]<br />
[[Transfer a domain to Acenet]]<br />
[[Change your domain's nameservers]]<br />
[[Update your domain's contact information]]<br />
[[Cancel a domain registration]]<br />
</div>
</div>


<br /><br /><br /><br /><br /><br /><br /><br />
<div style="clear:both;height:1em;"></div>
 
<div class="who_are_you"><span class="who_are_you_title">Website Security</span>
[[Secure your WordPress or Joomla website]]<br />
[[Scan your website for malware]]<br />
[[Recover a hacked website]]<br />
[[Imunify360 website protection]]<br />
</div>


<div class="who_are_you"><span class="who_are_you_title">Backups</span>
[[Restore files, databases and email with JetBackup|Restore from our daily backups]]<br />
[[Back up your website to your own computer with rclone]]<br />
</div>


<div class="who_are_you"><span class="who_are_you_title">Domain Registration</span>
<div class="who_are_you"><span class="who_are_you_title">Account &amp; Billing</span>
[[Change your domain registration WHOIS Contact Information|Change your WHOIS Information]]<br />
[[Pay or download an invoice]]<br />
[[How to cancel your domain registration]]<br />
[[Secure your Client Area account]]<br />
[[Transferring your domain registration to Acenet]]<br />
[[Upgrade or downgrade your hosting plan]]<br />
[[Cancel a service]]<br />
[[:Category:WHMCS|All Client Area guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Website Security</span>
<div class="who_are_you"><span class="who_are_you_title">Common Questions</span>
[[How to recover a hacked website]]<br />
[[Resource limits and the Resource Limit Is Reached error|"Resource Limit Is Reached" error]]<br />
[[CPanel Virus Scanner]]<br />
[[Clear your browser's cache]]<br />
[[Securing your Wordpress blog against Hacking|Securing your Wordpress blog]]<br />
[[Find your cPanel username]]<br />
[[Securing your Joomla website against Hacking|Securing your Joomla Site]]<br />
[[Open a support ticket]]<br />
</div>
</div>


<div style="clear:both;"></div>
<div style="clear:both;"></div>
<span style="font-size:2em;color:#2272C2;">General FAQ</span>
Here are some of the most frequent general usage questions we get asked by our clients.  More information can be found in the [[:Category:Technical Support FAQ|Technical Support FAQ]] or [[:Category:Sales and Billing FAQ|Sales and Billing FAQ]] categories.
[[How to respond to an Acenet ticket]]<br />
[[How to clear your internet browser's cache]]<br />
[[How to cancel your hosting service]]<br />
[[How to upgrade to the latest web hosting package]]<br />

Latest revision as of 14:21, 27 October 2026

Welcome to the Acenet Knowledgebase

Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please open a support ticket.


Web Hosting (cPanel)

Log in to cPanel and WHM from the Client Area
Set up email on your computer or phone
Upload files to your website
Free SSL certificates with AutoSSL
Change your PHP version and extensions
All cPanel guides

Cloud & Dedicated Servers

Manage your cloud server
Connect to your server via SSH
Install cPanel on your server
Secure your cPanel server
Locked out of your server
LAMP Guides and LEMP Guides

Reseller Hosting (WHM)

Get started with reseller hosting
Set up nameservers in WHM
All WHM guides

Domains

Register a new domain
Transfer a domain to Acenet
Change your domain's nameservers
Update your domain's contact information
Cancel a domain registration

Website Security

Secure your WordPress or Joomla website
Scan your website for malware
Recover a hacked website
Imunify360 website protection

Backups

Restore from our daily backups
Back up your website to your own computer with rclone

Account & Billing

Pay or download an invoice
Secure your Client Area account
Upgrade or downgrade your hosting plan
Cancel a service
All Client Area guides

Common Questions

"Resource Limit Is Reached" error
Clear your browser's cache
Find your cPanel username
Open a support ticket

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