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<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>
<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>


This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using {{Shared Hosting}}, a [http://www.ace-host.net/dedicated-servers/ Dedicated Server], or a service in between, our Knowledgebase will help you get the job done with ease.
Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please [[Open a support ticket|open a support ticket]].
 
To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page. If you're unsure where to get begin, we've included some of our recommended getting started documentation below.




<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
[[How to change your PHP Version]]<br />
[[Log in to cPanel and WHM from the Client Area]]<br />
[[Getting Started with Shared Hosting]]<br />
[[Set up email on your computer or phone]]<br />
[[:Category:Email|Configuring your Email Client]]<br />
[[Upload files to your website]]<br />
[[:Category:FTP|Connecting with FTP]]<br />
[[Free SSL certificates with AutoSSL]]<br />
[[:Category:cPanel|cPanel General Usage]]<br />
[[Change your PHP version and extensions]]<br />
[[:Category:CPanel|All cPanel guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Sales/Billing </span>
<div class="who_are_you"><span class="who_are_you_title">Cloud &amp; Dedicated Servers</span>
[[How to cancel your hosting service]]<br />
[[Manage your cloud server]]<br />
[[How to upgrade to the latest web hosting package]]<br />
[[Connect to your server via SSH]]<br />
[[Change your domain registration WHOIS Contact Information]]<br />
[[Install cPanel on your server]]<br />
[[How to cancel your domain registration]]<br />
[[Secure your cPanel server]]<br />
[[Locked out of your server]]<br />
[[:Category:LAMP Guides|LAMP Guides]] and [[:Category:LEMP Guides|LEMP Guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">VPS Hosting</span>
<div class="who_are_you"><span class="who_are_you_title">Reseller Hosting (WHM)</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Get started with reseller hosting]]<br />
[[How to Install cPanel]]<br />
[[Set up nameservers in WHM]]<br />
[[:Category:VPS Control Panel|VPS Control Panel]]<br />
[[:Category:WHM|All WHM guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Dedicated Servers</span>
<div class="who_are_you"><span class="who_are_you_title">Domains</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Register a new domain]]<br />
[[How to connect to your server via SSH using PuTTY]]<br />
[[Transfer a domain to Acenet]]<br />
[[How to Install cPanel]]<br />
[[Change your domain's nameservers]]<br />
[[Monitoring your Server Bandwidth with Cacti]]<br />
[[Update your domain's contact information]]<br />
[[CDP Backup Failure]]<br />
[[Cancel a domain registration]]<br />
</div>
</div>


<div style="clear:both;"></div>
<div style="clear:both;height:1em;"></div>
 
<div class="who_are_you"><span class="who_are_you_title">Website Security</span>
[[Secure your WordPress or Joomla website]]<br />
[[Scan your website for malware]]<br />
[[Recover a hacked website]]<br />
[[Imunify360 website protection]]<br />
</div>


<div class="who_are_you"><span class="who_are_you_title">Backups</span>
[[Restore files, databases and email with JetBackup|Restore from our daily backups]]<br />
[[Back up your website to your own computer with rclone]]<br />
</div>


<span style="font-size:2em;color:#2272C2;">General FAQ</span>
<div class="who_are_you"><span class="who_are_you_title">Account &amp; Billing</span>
[[Pay or download an invoice]]<br />
[[Secure your Client Area account]]<br />
[[Upgrade or downgrade your hosting plan]]<br />
[[Cancel a service]]<br />
[[:Category:WHMCS|All Client Area guides]]<br />
</div>


Here are some of the most frequent general usage questions we get asked by our clients.  More information can be found in the [[:Category:Technical Support FAQ|Technical Support FAQ]] or [[:Category:Sales and Billing FAQ|Sales and Billing FAQ]] categories.
<div class="who_are_you"><span class="who_are_you_title">Common Questions</span>
[[Resource limits and the Resource Limit Is Reached error|"Resource Limit Is Reached" error]]<br />
[[Clear your browser's cache]]<br />
[[Find your cPanel username]]<br />
[[Open a support ticket]]<br />
</div>


[[How to change your PHP Version]]<br />
<div style="clear:both;"></div>
[[How to respond to an Acenet ticket]]<br />
[[Transferring your domain registration to Acenet]]<br />
[[How to clear your internet browser's cache]]<br />
[[How to change your hosting account's main domain]]<br />

Latest revision as of 14:21, 27 October 2026