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<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>
<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>


This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using {{Shared Hosting}}, a [http://www.ace-host.net/dedicated-servers/ Dedicated Server], or a service in between, our Knowledgebase will help you get the job done with ease.
Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please [[Open a support ticket|open a support ticket]].


To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page.  If you're unsure where to get begin, we've included some of our recommended getting started documentation below. 


<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
[[Log in to cPanel and WHM from the Client Area]]<br />
[[Set up email on your computer or phone]]<br />
[[Upload files to your website]]<br />
[[Free SSL certificates with AutoSSL]]<br />
[[Change your PHP version and extensions]]<br />
[[:Category:CPanel|All cPanel guides]]<br />
</div>


<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
<div class="who_are_you"><span class="who_are_you_title">Cloud &amp; Dedicated Servers</span>
[[Getting Started with Shared Hosting]]<br />
[[Manage your cloud server]]<br />
[[:Category:Email|Configuring your Email Client]]<br />
[[Connect to your server via SSH]]<br />
[[:Category:FTP|Connecting with FTP]]<br />
[[Install cPanel on your server]]<br />
[[:Category:cPanel|cPanel General Usage]]<br />
[[Secure your cPanel server]]<br />
[[Locked out of your server]]<br />
[[:Category:LAMP Guides|LAMP Guides]] and [[:Category:LEMP Guides|LEMP Guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">VPS Hosting</span>
<div class="who_are_you"><span class="who_are_you_title">Reseller Hosting (WHM)</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Get started with reseller hosting]]<br />
[[How to Install cPanel]]<br />
[[Set up nameservers in WHM]]<br />
[[:Category:VPS Control Panel|VPS Control Panel]]<br />
[[:Category:WHM|All WHM guides]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Dedicated Servers</span>
<div class="who_are_you"><span class="who_are_you_title">Domains</span>
[[:Category:LAMP Guides|LAMP Guides]]<br />
[[Register a new domain]]<br />
[[How to Install cPanel]]<br />
[[Transfer a domain to Acenet]]<br />
[[Monitoring your Server Bandwidth with Cacti]]<br />
[[Change your domain's nameservers]]<br />
[[Update your domain's contact information]]<br />
[[Cancel a domain registration]]<br />
</div>
</div>


<div class="who_are_you"><span class="who_are_you_title">Reseller Hosting (WHM)</span>
<div style="clear:both;height:1em;"></div>
[[Creating a Package]]<br />
 
[[Creating an Account with a Package]]<br />
<div class="who_are_you"><span class="who_are_you_title">Website Security</span>
[[Secure your WordPress or Joomla website]]<br />
[[Scan your website for malware]]<br />
[[Recover a hacked website]]<br />
[[Imunify360 website protection]]<br />
</div>
</div>
<div style="clear:both;"></div>


<div class="who_are_you"><span class="who_are_you_title">Backups</span>
[[Restore files, databases and email with JetBackup|Restore from our daily backups]]<br />
[[Back up your website to your own computer with rclone]]<br />
</div>


<span style="font-size:2em;color:#2272C2;">General FAQ</span>
<div class="who_are_you"><span class="who_are_you_title">Account &amp; Billing</span>
[[Pay or download an invoice]]<br />
[[Secure your Client Area account]]<br />
[[Upgrade or downgrade your hosting plan]]<br />
[[Cancel a service]]<br />
[[:Category:WHMCS|All Client Area guides]]<br />
</div>


Here are some of the most frequent general usage questions we get asked by our clients.  More information can be found in the [[:Category:Technical Support FAQ|Technical Support FAQ]] or [[:Category:Sales and Billing FAQ|Sales and Billing FAQ]] categories.
<div class="who_are_you"><span class="who_are_you_title">Common Questions</span>
[[Resource limits and the Resource Limit Is Reached error|"Resource Limit Is Reached" error]]<br />
[[Clear your browser's cache]]<br />
[[Find your cPanel username]]<br />
[[Open a support ticket]]<br />
</div>


[[Transferring your domain registration to Acenet]]<br />
<div style="clear:both;"></div>
[[How to clear your internet browser's cache]]<br />
[[How do I upgrade to the latest web hosting package]]<br />
[[How do I cancel my hosting account/server]]<br />
[[How to change your hosting account's main domain]]<br />

Latest revision as of 14:21, 27 October 2026