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Welcome to the Acenet Knowledgebase

This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using Shared Hosting, a Dedicated Server, or a service in between, our Knowledgebase will help you get the job done with ease.

To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page. If you're unsure where to get begin, we've included some of our recommended getting started documentation below.

General FAQ

Here are some of the most frequent general usage questions we get asked by our clients. More information can be found in the Technical Support FAQ or Sales and Billing FAQ categories.

How to respond to an Acenet ticket
How to clear your internet browser's cache
How to cancel your hosting service
How to upgrade to the latest web hosting package