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Welcome to the Acenet Knowledgebase

This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using Shared Hosting, a Dedicated Server, or a service in between, our Knowledgebase will help you get the job done with ease.

To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page. If you're unsure where to get begin, we've included some of our recommended getting started documentation below.

Web Hosting (cPanel)

How to configure PHP
Configuring your Email Client
Connecting with FTP
cPanel General Usage

Dedicated Servers

LAMP Guides
LEMP Guides
AutoSSL
Connect to your server via SSH
Bandwidth Monitoring

VPS Hosting

LAMP Guides
LEMP Guides
How to Install cPanel
Client Area (WHMCS)

Reseller Hosting (WHM)

Creating a Package
Creating an Account with a Package

Domain Registration

Change your WHOIS Information
How to cancel your domain registration
Transferring your domain registration to Acenet

Website Security

CPanel Virus Scanner
How to recover a hacked website
Securing your Wordpress blog
Securing your Joomla Site

General FAQ

Here are some of the most frequent general usage questions we get asked by our clients. More information can be found in the Technical Support FAQ or Sales and Billing FAQ categories.

How to respond to an Acenet ticket
How to clear your internet browser's cache
How to cancel your hosting service
How to upgrade to the latest web hosting package