Difference between revisions of "I Am Receiving Spam"

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Acenet currently uses a two stage spam filtering process on all of our shared servers.
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Spam prevention is a constant balancing act. We are always juggling the blocking of spam while making sure we are receiving legitimate email.  Acenet does its best to block the majority of unwanted email. And we provide tools to help you filter spam emails.  In the end, only you really know what is and is not spam.
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'''Barracuda Blacklist Database'''
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<br>
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Spam is rejected based on the Barracuda Blacklist database (BRBL) of known spammers.  If a mail sender's IP address is listed in the database, all mail sent from them will be rejected at the SMTP level and will not even reach your inbox.  All links within emails are also resolved to their IP address and checked against the BRBL.
  
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[1] Spam is rejected based on the Barracuda Blacklist database (BRBL) of known spammers.  If a mail sender's IP address is listed in the database, all mail sent from them will be rejected at the SMTP level and will not even reach your inbox.  All links within emails are also resolved to their IP address and checked against the BRBL.
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'''SpamAssassin'''
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<br>
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Spamassassin is installed on all shared servers to help filter out the most obvious spam.  You must enable SpamAssassin from within cPanel.<br>
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[https://kb.acenet.us/How_to_enable_Apache_SpamAssassin How to Enable Apache SpamAssassin]
  
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[2] cPanel -> Email filters allow you to specify mail filters for accepting/rerouting/rejecting mail.  If you receive an excess of spam, you can setup filters to automatically catch the spam based on a given rule.
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'''cPanel Email Filters'''
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<br>
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Email filters allow you to specify mail filters for accepting/rerouting/rejecting mail.  If you receive an excess of spam, you can set up filters to automatically catch the spam based on a given rule. <br>
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[https://kb.acenet.us/Creating_an_Email_Filter Creating an Email Filter]
  
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We have considered other spam prevention measures, but decided that allowing some spam through is better than blocking any legitimate mail. Spam prevention is a constant balancing act, juggling the blocking of spam with the receipt of legitimate mail. In the end, only the end user really knows what's spam and what is not. We do our best to block the majority of it.
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'''SpamExperts'''
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<br>
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SpamExperts is a premium mail filtering service that can be purchased through Acenet. It easy to use and requires very little configuration needed to get started. The default settings have been optimized for the best filtering performance. Acenet uses SpamExperts on all of its corporate email accounts and has proven itself an exceptional tool against spam.
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SpamExperts can be purchased here:<br>
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[http://www.ace-host.net/upgrades/spamexperts.php Order Spam Experts]
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<pre>
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If the amount of spam is still excessive, there are several third-party spam filtering services available on the internet. For instance, you can set your email to be filtered by GMail.
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If the amount of spam is still excessive, we also offer Barracuda Spam and Virus firewall filtering as a premium option. Barracuda filtering is available for all accounts on a per-domain basis. 
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'''GMail Email Filtering'''
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Information on pricing and an order link are available at our {{Account Upgrades}} page.
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You can use GMail to handle email from almost any email address you have, including any email account you have hosted at Acenet.
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The following article will show you how to setup GMail to handle your email account hosted at Acenet.
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[https://kb.acenet.us/Route_Domain_Email_through_Gmail Filter Email through GMail]
  
 
[[Category:Technical Support FAQ]]
 
[[Category:Technical Support FAQ]]

Latest revision as of 15:19, 30 May 2018

Spam prevention is a constant balancing act. We are always juggling the blocking of spam while making sure we are receiving legitimate email. Acenet does its best to block the majority of unwanted email. And we provide tools to help you filter spam emails. In the end, only you really know what is and is not spam.


Barracuda Blacklist Database
Spam is rejected based on the Barracuda Blacklist database (BRBL) of known spammers. If a mail sender's IP address is listed in the database, all mail sent from them will be rejected at the SMTP level and will not even reach your inbox. All links within emails are also resolved to their IP address and checked against the BRBL.

SpamAssassin
Spamassassin is installed on all shared servers to help filter out the most obvious spam. You must enable SpamAssassin from within cPanel.
How to Enable Apache SpamAssassin

cPanel Email Filters
Email filters allow you to specify mail filters for accepting/rerouting/rejecting mail. If you receive an excess of spam, you can set up filters to automatically catch the spam based on a given rule.
Creating an Email Filter

SpamExperts
SpamExperts is a premium mail filtering service that can be purchased through Acenet. It easy to use and requires very little configuration needed to get started. The default settings have been optimized for the best filtering performance. Acenet uses SpamExperts on all of its corporate email accounts and has proven itself an exceptional tool against spam.
SpamExperts can be purchased here:
Order Spam Experts 

If the amount of spam is still excessive, there are several third-party spam filtering services available on the internet. For instance, you can set your email to be filtered by GMail.

GMail Email Filtering
You can use GMail to handle email from almost any email address you have, including any email account you have hosted at Acenet.
The following article will show you how to setup GMail to handle your email account hosted at Acenet.
Filter Email through GMail

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