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Welcome to the Acenet Knowledgebase

This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish your goals. Whether you are using Shared Hosting, a Dedicated Server, or a service in between, our Knowledgebase will help you get the job done with ease.

To make the best use of this Library, we suggest using the search bar in the upper right hand corner of the page. If you're unsure where to get begin, we've included some of our recommended getting started documentation below.

Web Hosting (cPanel)

How to change your PHP Version
Getting Started with Shared Hosting
Configuring your Email Client
Connecting with FTP
cPanel General Usage

VPS Hosting

LAMP Guides
How to Install cPanel
VPS Control Panel

Dedicated Servers

LAMP Guides
How to Install cPanel
Monitoring your Server Bandwidth with Cacti

Reseller Hosting (WHM)

Creating a Package
Creating an Account with a Package

General FAQ

Here are some of the most frequent general usage questions we get asked by our clients. More information can be found in the Technical Support FAQ or Sales and Billing FAQ categories.

How to change your PHP Version
How to connect to your server via SSH using PuTTY
How to respond to an Acenet ticket
Transferring your domain registration to Acenet
How to clear your internet browser's cache
How to upgrade to the latest web hosting package
How to cancel your hosting service
How to change your hosting account's main domain