I Am Receiving Spam

Acenet currently uses a three stage spam filtering process on all of our shared servers.

[1] Spam is rejected based on the Barracuda Blacklist database (BRBL) of known spammers. If a mail sender's IP address is listed in the database, all mail sent from them will be rejected at the SMTP level and will not even reach your inbox. All links within emails are also resolved to their IP address and checked against the BRBL.

[2] SpamAssassin is installed on all shared servers to help filter out the most obvious spam. You must enable this from within cPanel under Mail -> Apache SpamAssassin.

[3] cPanel -> Email filters allow you to specify mail filters for accepting/rerouting/rejecting mail. If you receive an excess of spam, you can set up filters to automatically catch the spam based on a given rule.

Spam prevention is a constant balancing act, juggling the blocking of spam with the receipt of legitimate mail. In the end, only the end user really knows what's spam and what is not. We do our best to block the majority of it. If the amount of spam is still excessive, there are several third-party spam filtering services available on the internet.