I Am Receiving Spam

Acenet currently uses a two stage spam filtering process on all of our shared servers.

[1] Spam is rejected based on the Barracuda Blacklist database (BRBL) of known spammers. If a mail sender's IP address is listed in the database, all mail sent from them will be rejected at the SMTP level and will not even reach your inbox. All links within emails are also resolved to their IP address and checked against the BRBL.

[2] cPanel -> Email filters allow you to specify mail filters for accepting/rerouting/rejecting mail. If you receive an excess of spam, you can setup filters to automatically catch the spam based on a given rule.

We have considered other spam prevention measures, but decided that allowing some spam through is better than blocking any legitimate mail. Spam prevention is a constant balancing act, juggling the blocking of spam with the receipt of legitimate mail. In the end, only the end user really knows what's spam and what is not. We do our best to block the majority of it.

If the amount of spam is still excessive, we also offer Barracuda Spam and Virus firewall filtering as a premium option. Barracuda filtering is available for all accounts on a per-domain basis.

Information on pricing and an order link are available at our Account Upgrades page.