Cancel a service: Difference between revisions

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Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please [[Open a support ticket|open a support ticket]] before you cancel. We're here to help!
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Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us.
We’re here to help!<br />
<br />
<div class="support_submit_ticket rollover">
  <a href="http://www.ace-host.net/helpdesk/">
    <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
  </a>
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'''1'''. Log into your {{Client Area}}
== Request a cancellation ==


Lost your billing account password? Click on the following link to reset it:
'''1.''' Log in to the [https://billing.ace-host.net Client Area].


{{Client Area Password Reset}}
'''2.''' Click '''Services''', then '''My Services'''.


'''2'''. Click on the [[File:Myservices_whmcs.jpg|link=]] tab.
'''3.''' Click the service you want to cancel.


'''3'''. Click the View Details icon [[File:View_details_whmcs.jpg|link=]] to the right of the 'Product/Service' you're wanting to cancel.
'''4.''' In the '''Actions''' menu on the left, click '''Request Cancellation'''.


'''4'''. Click on the [[File:Request_cancellation_whmcs.jpg‎|link=]] button.  
'''5.''' Briefly describe your reason for cancelling.


'''5'''. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
'''6.''' Choose the '''Cancellation Type''':
* '''End of Billing Period''': the service stays active until the end of the period you've paid for.
* '''Immediate''': the service and everything on it are removed as soon as the request is processed.


'''6'''. Click on the [[File:Request_cancellation_whmcs.jpg|link=]] button.  
'''7.''' Click '''Request Cancellation'''.


==A few extra steps you should consider...==
Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.
'''7. Confirm cancellation'''


The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.
== After you cancel ==
 
'''8. Cancel other hosting services'''
 
Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
 
'''9. Disable domain registration auto renewal'''
 
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:
 
[[How to cancel your domain registration]]
 
Domain registrations are billed separately and auto renewal must be disabled to cancel them.
 
 
IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94044&topicID=11500010&m=TTQ#canceling_payments Canceling Payment Subscription].


* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.
* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.
* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[Cancel a domain registration]].


[[Category:Sales and Billing FAQ]]
[[Category:Sales and Billing FAQ]]
[[Category:WHMCS]]

Latest revision as of 14:21, 27 October 2026

Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please open a support ticket before you cancel. We're here to help!

Request a cancellation

1. Log in to the Client Area.

2. Click Services, then My Services.

3. Click the service you want to cancel.

4. In the Actions menu on the left, click Request Cancellation.

5. Briefly describe your reason for cancelling.

6. Choose the Cancellation Type:

  • End of Billing Period: the service stays active until the end of the period you've paid for.
  • Immediate: the service and everything on it are removed as soon as the request is processed.

7. Click Request Cancellation.

Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.

After you cancel

  • Confirm the cancellation. We'll send you a confirmation email. You can also find it under Hello, your name! > Email History.
  • Cancel each service separately. If you have other services you don't want to renew, repeat these steps for each one.
  • Domains are cancelled separately. Domain registrations are billed on their own and renew unless you turn off auto-renewal. See Cancel a domain registration.
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