Cancel a service: Difference between revisions

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Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area
 
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If there's anything we can do to keep you as a client - get in touch with us through our {{Helpdesk}}. Let us know what it takes to keep your business and we'll do our best to keep you satisfied.
Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please [[Open a support ticket|open a support ticket]] before you cancel. We're here to help!


If you would still like to cancel, there are instructions on how to do so below.
== Request a cancellation ==


[1] Log into your {{Client Area}}
'''1.''' Log in to the [https://billing.ace-host.net Client Area].


If you do not have access to your billing account with us, you can request a password reset here:
'''2.''' Click '''Services''', then '''My Services'''.


{{Client Area Password Reset}}
'''3.''' Click the service you want to cancel.


[2] Click on the [[File:Myservices_whmcs.jpg]] tab.
'''4.''' In the '''Actions''' menu on the left, click '''Request Cancellation'''.


[3] Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.
'''5.''' Briefly describe your reason for cancelling.


[4] Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.  
'''6.''' Choose the '''Cancellation Type''':
* '''End of Billing Period''': the service stays active until the end of the period you've paid for.
* '''Immediate''': the service and everything on it are removed as soon as the request is processed.


[5] Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
'''7.''' Click '''Request Cancellation'''.


[6] Click on the [[File:View_details_whmcs.jpg]] button.
Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.
{{note|An account/server can only be canceled through your Client Area.  Cancellation over the phone or by any other means is not accepted. Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.}}


{{note|Domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. For assistance with cancelling domain registrations, please see [[How do I cancel a domain registration?]] }}
== After you cancel ==
 
* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.
* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.
* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[How to cancel your domain registration]].


[[Category:Sales and Billing FAQ]]
[[Category:Sales and Billing FAQ]]
[[Category:WHMCS]]

Latest revision as of 00:49, 27 October 2026

Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please open a support ticket before you cancel. We're here to help!

Request a cancellation

1. Log in to the Client Area.

2. Click Services, then My Services.

3. Click the service you want to cancel.

4. In the Actions menu on the left, click Request Cancellation.

5. Briefly describe your reason for cancelling.

6. Choose the Cancellation Type:

  • End of Billing Period: the service stays active until the end of the period you've paid for.
  • Immediate: the service and everything on it are removed as soon as the request is processed.

7. Click Request Cancellation.

Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.

After you cancel

  • Confirm the cancellation. We'll send you a confirmation email. You can also find it under Hello, your name! > Email History.
  • Cancel each service separately. If you have other services you don't want to renew, repeat these steps for each one.
  • Domains are cancelled separately. Domain registrations are billed on their own and renew unless you turn off auto-renewal. See How to cancel your domain registration.
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