Scan your website for malware: Difference between revisions

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If you suspect that you have infected site files, or you just want to do period scans, cPanel has a built-in Virus Scanner.
Our cPanel servers protect your hosting account in two ways:
This virus scanner can scan your website files and your email.


Here is how to scan your site files and email for infected files through cPanel:
* '''Imunify360''' runs on every server. It blocks many attacks before they reach your website, and automatically scans your files for malware. If it finds something, you can see it in cPanel. See [[Imunify360 website protection]].
* '''Virus Scanner''' is cPanel's built-in scanner. You can run it yourself at any time, for your website files or your email.
 
== Check Imunify360 ==
 
'''1.''' Log in to cPanel. See [[Log in to cPanel and WHM from the Client Area]].
 
'''2.''' In the '''Security''' section, click '''Imunify360'''.
 
'''3.''' Review any infected files it lists. Depending on your server's settings, Imunify360 may have already cleaned or quarantined them.
 
== Run a scan with Virus Scanner ==
 
'''1.''' Log in to cPanel.
 
'''2.''' In the '''Advanced''' section, click '''Virus Scanner'''.
 
'''3.''' Choose what to scan, for example your '''Public Web Space''' (your website files) or '''Email''', and click '''Scan Now'''.
 
'''4.''' When the scan finishes, choose what to do with any infected files: '''Quarantine''', '''Destroy''' or '''Ignore'''.
 
== If your website was hacked ==
 
Removing infected files fixes the symptoms, but not how the attacker got in. Also:
 
* Update your website software, such as WordPress, and all its plugins and themes. Remove any you don't use.
* Change your cPanel, FTP, database and website admin passwords.
* Turn on two-factor authentication for cPanel and the Client Area. See [[Secure your Client Area account]].
* If you need help, please [[Open a support ticket|open a support ticket]] in the '''Technical Support''' department.


'''[1]''' Log in to your cPanel account.
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http://yourdomain.com/cpanel
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'''[2]''' Under '''Advanced''', click on '''Virus Scanner'''.
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[[File:virus_scanner.png]]
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'''[3]''' Choose what you would like to scan, '''Email''' or '''Public Web Space''', and then click '''Scan Now'''.
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[[File:new_scan.png]]
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'''[4]''' During the scan, you can follow the progress and see if there are any infected files.
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[[File:infected_files.png]]
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''If there are no infected files, you will be told that no virus was found.''
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'''[5]''' If there are infected files, you will be told how many. Click '''Ok'''.
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[[File:scan_complete.png]]
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'''[6]''' You will then be asked what you would like to do with the files: '''Quarantine, Destroy, Ignore'''
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[[File:qdi_choice.png]]
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'''[7]''' You can go through each file and choose what you would like to do for that file, or you can scroll to the bottom and select all under your choice.
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[[File:select_all.png]]
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'''[8]''' Once you have selected what you would like to do, click on '''Process Cleanup'''.
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[[File:process_cleanup.png]]
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Once the cleanup is processed, you can go back do another scan.
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'''If you have any questions or need assistance with running the virus scan, you can open a Technical Support ticket through your [https://billing.ace-host.net Client Area].'''
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[[Category:cPanel]]
[[Category:cPanel]]

Latest revision as of 09:55, 27 October 2026

Our cPanel servers protect your hosting account in two ways:

  • Imunify360 runs on every server. It blocks many attacks before they reach your website, and automatically scans your files for malware. If it finds something, you can see it in cPanel. See Imunify360 website protection.
  • Virus Scanner is cPanel's built-in scanner. You can run it yourself at any time, for your website files or your email.

Check Imunify360

1. Log in to cPanel. See Log in to cPanel and WHM from the Client Area.

2. In the Security section, click Imunify360.

3. Review any infected files it lists. Depending on your server's settings, Imunify360 may have already cleaned or quarantined them.

Run a scan with Virus Scanner

1. Log in to cPanel.

2. In the Advanced section, click Virus Scanner.

3. Choose what to scan, for example your Public Web Space (your website files) or Email, and click Scan Now.

4. When the scan finishes, choose what to do with any infected files: Quarantine, Destroy or Ignore.

If your website was hacked

Removing infected files fixes the symptoms, but not how the attacker got in. Also:

  • Update your website software, such as WordPress, and all its plugins and themes. Remove any you don't use.
  • Change your cPanel, FTP, database and website admin passwords.
  • Turn on two-factor authentication for cPanel and the Client Area. See Secure your Client Area account.
  • If you need help, please open a support ticket in the Technical Support department.
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