Cancel a service: Difference between revisions

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Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area
 
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'''1'''. Log into your {{Client Area}}
Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please [[Open a support ticket|open a support ticket]] before you cancel. We're here to help!


Lost your billing account password? Click on the following link to reset it:
== Request a cancellation ==


{{Client Area Password Reset}}
'''1.''' Log in to the [https://billing.ace-host.net Client Area].


'''2'''. Click on the [[File:Myservices_whmcs.jpg]] tab.
'''2.''' Click '''Services''', then '''My Services'''.


'''3'''. Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.
'''3.''' Click the service you want to cancel.


'''4'''. Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.  
'''4.''' In the '''Actions''' menu on the left, click '''Request Cancellation'''.


'''5'''. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
'''5.''' Briefly describe your reason for cancelling.


'''6'''. Click on the [[File:Request_cancellation_whmcs.jpg]] button.  
'''6.''' Choose the '''Cancellation Type''':
* '''End of Billing Period''': the service stays active until the end of the period you've paid for.
* '''Immediate''': the service and everything on it are removed as soon as the request is processed.


==A few extra steps you should consider...==
'''7.''' Click '''Request Cancellation'''.
'''7. Confirm cancellation'''


The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.
Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.


'''8. Cancel other hosting services'''
== After you cancel ==


Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.
 
* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.
'''9. Disable domain registration auto renewal'''
* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[How to cancel your domain registration]].
 
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:
 
[[How to cancel your domain registration]]
 
Domain registrations are billed separately and auto renewal must be disabled to cancel them.


[[Category:Sales and Billing FAQ]]
[[Category:Sales and Billing FAQ]]
[[Category:WHMCS]]

Latest revision as of 00:49, 27 October 2026

Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please open a support ticket before you cancel. We're here to help!

Request a cancellation

1. Log in to the Client Area.

2. Click Services, then My Services.

3. Click the service you want to cancel.

4. In the Actions menu on the left, click Request Cancellation.

5. Briefly describe your reason for cancelling.

6. Choose the Cancellation Type:

  • End of Billing Period: the service stays active until the end of the period you've paid for.
  • Immediate: the service and everything on it are removed as soon as the request is processed.

7. Click Request Cancellation.

Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.

After you cancel

  • Confirm the cancellation. We'll send you a confirmation email. You can also find it under Hello, your name! > Email History.
  • Cancel each service separately. If you have other services you don't want to renew, repeat these steps for each one.
  • Domains are cancelled separately. Domain registrations are billed on their own and renew unless you turn off auto-renewal. See How to cancel your domain registration.
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