TeamViewer
From Acenet Knowledgebase
Remote Assistance (Teamviewer)
By allowing us remote access to your machine we can better understand the issues you may be having on your end.
In order for our technical support staff to remotely assist you, you must download TeamViewer to your local machine.
TeamViewer can be downloaded at the link below free of charge.
Once you have downloaded and installed TeamViewer, please submit a support ticket with the subject line "Remote Assistance Request" and include your TeamViewer ID/Password in the ticket.
