Difference between revisions of "How to respond to an Acenet ticket"
From Acenet Knowledgebase
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| − | 1) Log into your Acenet | + | 1) Log into your Acenet Helpdesk/Client Area: |
| − | + | [[https://billing.ace-host.net/]] | |
| − | Note - | + | Note - If you do not have your password for your Client Area/billing account, you can request a password reset here: |
{{Client Area Password Reset}} | {{Client Area Password Reset}} | ||
| − | 2) Once you're logged in, click on | + | 2) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu. |
| − | 3) Click on the subject of the ticket you're wanting to respond to. | + | 3) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it. |
| − | 4) Click on the | + | 4) Click on the "Reply" button. |
| − | 5) Type up your response in the | + | 5) Type up your response in the "Message" empty text box. |
| − | 6) Click the | + | 6) Click the "Submit" button, and you are done. |
Revision as of 23:05, 9 December 2014
1) Log into your Acenet Helpdesk/Client Area:
[[1]]
Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
2) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu.
3) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it.
4) Click on the "Reply" button.
5) Type up your response in the "Message" empty text box.
6) Click the "Submit" button, and you are done.
