Difference between revisions of "How to respond to an Acenet ticket"

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(Created page with "1) Log into your Acenet Help Desk area: {{Helpdesk}} Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into...")
 
Line 7: Line 7:
 
{{Client Area Password Reset}}
 
{{Client Area Password Reset}}
  
2) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg‎]]
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2) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg‎|link=]]]
  
 
3) Click on the subject of the ticket you're wanting to respond to.
 
3) Click on the subject of the ticket you're wanting to respond to.
  
4) Click on the [[File:Helpdesk_post_reply.jpg‎]] button.
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4) Click on the [[File:Helpdesk_post_reply.jpg|link=]‎]] button.
  
 
5) Type up your response in the 'Message Details' empty text box.
 
5) Type up your response in the 'Message Details' empty text box.
  
6) Click the [[File:Helpdesk_send.jpg‎]] button.
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6) Click the [[File:Helpdesk_send.jpg‎|link=]]] button.

Revision as of 15:00, 10 January 2013

1) Log into your Acenet Help Desk area:

Helpdesk

Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:

Client Area Password Reset

2) Once you're logged in, click on Helpdesk view tickets.jpg]

3) Click on the subject of the ticket you're wanting to respond to.

4) Click on the link=]‎ button.

5) Type up your response in the 'Message Details' empty text box.

6) Click the Helpdesk send.jpg] button.