How to cancel your hosting service

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Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click 'Services' on the menu bar and then click 'My Services'.


3. Click on 'Active' on the Product/Service you are wanting to cancel.

Click service.png

4. Click on 'Request Cancellation' under 'Actions' to the left.

Request cancellation.png

5. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.

Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.

A few extra steps you should consider...

6. Confirm cancellation

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

7. Cancel other hosting services

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

8. Disable domain registration auto renewal

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.