Difference between revisions of "How to cancel your hosting service"

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If there's anything we can do to keep you as a client - get in touch with us through our {{Helpdesk}}. Let us know what it takes to keep your business and we'll do our best to keep you satisfied.  
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<html>
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<div style='float:right;background-image:url(/images/e/ec/Dissatisfied.png);background-repeat:no-repeat;height:261px;width:220px;padding:175px 30px 0px 30px;'>
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Here at Acenet, your satisfaction is our mission.  If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us.
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We’re here to help!<br />
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<br />
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<div class="support_submit_ticket rollover">
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  <a href="https://billing.ace-host.net">
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    <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
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  </a>
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</div>
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</div>
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</html>
  
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If you would still like to cancel, there are instructions on how to do so below.  
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'''1'''. Log into your {{Client Area}}
  
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[1] Log into your {{Client Area}}
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Lost your billing account password? Click on the following link to reset it:
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If you do not have access to your billing account with us, you can request a password reset here:
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{{Client Area Password Reset}}
 
{{Client Area Password Reset}}
  
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[2] Click on the [[File:Myservices_whmcs.jpg]] tab.
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'''2'''. Click 'Services' on the menu bar and then click 'My Services'.<br>
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<br>
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[[File:Services1.png]]
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<br>
  
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[3] Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.
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'''3'''. Click on 'Active' on the Product/Service you are wanting to cancel.<br>
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<br>
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[[File:Click service.png]]
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<br>
  
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[4] Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.
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'''4'''. Click on 'Request Cancellation' under 'Actions' to the left.<br>
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<br>
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[[File:Request cancellation.png]]
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<br>
  
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[5] Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
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'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.
  
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[6] Click on the [[File:View_details_whmcs.jpg]] button.  
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''Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.''
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==A few extra steps you should consider...==
 
   
 
   
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{{note|An account/server can only be canceled through your Client Area. Cancellation over the phone or by any other means is not accepted.  Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.}}
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'''6. Confirm cancellation'''
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The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.
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'''7. Cancel other hosting services'''
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Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
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'''8. Disable domain registration auto renewal'''
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If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:
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[[How to cancel your domain registration]]
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Domain registrations are billed separately and auto renewal must be disabled to cancel them.
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{{note|Domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. For assistance with cancelling domain registrations, please see [[How do I cancel a domain registration?]] }}
 
  
 
[[Category:Sales and Billing FAQ]]
 
[[Category:Sales and Billing FAQ]]
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[[Category:WHMCS]]

Latest revision as of 14:02, 12 January 2018

Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

Submit a Ticket

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click 'Services' on the menu bar and then click 'My Services'.

Services1.png

3. Click on 'Active' on the Product/Service you are wanting to cancel.

Click service.png

4. Click on 'Request Cancellation' under 'Actions' to the left.

Request cancellation.png

5. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.


Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.

A few extra steps you should consider...

6. Confirm cancellation

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

7. Cancel other hosting services

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

8. Disable domain registration auto renewal

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.

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