Difference between revisions of "How to cancel your hosting service"

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If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:  
 
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:  
  
[[How do I cancel a domain registration?]]
+
[[How to cancel your domain registration]]
  
 
Domain registrations are billed separately and auto renewal must be disabled to cancel them.
 
Domain registrations are billed separately and auto renewal must be disabled to cancel them.
  
 
[[Category:Sales and Billing FAQ]]
 
[[Category:Sales and Billing FAQ]]

Revision as of 14:30, 2 January 2013

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click on the Myservices whmcs.jpg tab.

3. Click the View Details icon View details whmcs.jpg to the right of the 'Product/Service' you're wanting to cancel.

4. Click on the Request cancellation whmcs.jpg button.

5. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.

6. Click on the View details whmcs.jpg button.

And there are a few extra steps you should consider...

7. Confirm cancellation.

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.

8. Cancel other hosting services.

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

9. Disable domain registration auto renewal.

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.