Difference between revisions of "How to cancel your hosting service"
Docs admin (Talk | contribs) m (Docs admin moved page How do I cancel my hosting account/server? to How to cancel your hosting account/server without leaving a redirect) |
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| − | + | '''1'''. Log into your {{Client Area}} | |
| − | + | Lost your billing account password? Click on the following link to reset it: | |
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| − | + | ||
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{{Client Area Password Reset}} | {{Client Area Password Reset}} | ||
| − | + | '''2'''. Click on the [[File:Myservices_whmcs.jpg]] tab. | |
| − | + | '''3'''. Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel. | |
| − | + | '''4'''. Click on the [[File:Request_cancellation_whmcs.jpg]] button. | |
| − | + | '''5'''. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box. | |
| − | + | '''6'''. Click on the [[File:View_details_whmcs.jpg]] button. | |
| − | + | The system will now send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there. | |
| + | |||
| + | '''Do you need to cancel other services?''' | ||
| + | |||
| + | Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel. | ||
| + | |||
| + | If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration: | ||
| − | + | [[How do I cancel a domain registration?]] | |
[[Category:Sales and Billing FAQ]] | [[Category:Sales and Billing FAQ]] | ||
Revision as of 22:37, 30 December 2012
1. Log into your Client Area
Lost your billing account password? Click on the following link to reset it:
2. Click on the 
tab.
3. Click the View Details icon 
to the right of the 'Product/Service' you're wanting to cancel.
4. Click on the 
button.
5. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.
6. Click on the button.
The system will now send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.
Do you need to cancel other services?
Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:
