Difference between revisions of "How to cancel your domain registration"

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<html><strong>1) </strong>Log into your billing account:
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<html>
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<a href="https://billing.ace-host.net">https://billing.ace-host.net</a>  
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<div style='float:right;background-image:url(/images/e/ec/Dissatisfied.png);background-repeat:no-repeat;height:261px;width:220px;padding:175px 30px 0px 30px;'>
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  If you do not have access to your billing account with us, you can request a password reset here:<br /> <br /> <a id="articlelink" href="https://billing.ace-host.net/pwreset.php">Billing Account Password Reset</a>  
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Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. 
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<strong>2) </strong>Click on the <img title="My Domains" src="http://esupport.acenet-inc.net/knowledgebase_images/mydomains_whmcs.jpg" alt="My Domains" width="73" height="19" /> tab.
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We’re here to help!<br />
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<strong>3) </strong>Click the View Details icon <img title="View Details" src="http://esupport.acenet-inc.net/knowledgebase_images/view_details_whmcs.jpg" alt="View Details" width="30" height="23" /> to the right of the domain registration you're wanting to cancel.  
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<br />
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<strong>4) </strong>Click the <img title="Disable Auto Renew" src="http://esupport.acenet-inc.net/knowledgebase_images/disable_auto_renew_whmcs.jpg" alt="Disable Auto Renew" width="133" height="28" /> button.  
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<div class="support_submit_ticket rollover">
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Please note - if you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our knowledgebase article on how to cancel a hosting account/server here:
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  <a href="https://billing.ace-host.net/">
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<a title="How do I cancel my hosting account/server?" href="https://esupport.acenet-inc.net/index.php?/Knowledgebase/Article/View/4/34/how-do-i-cancel-my-hosting-accountserver">How do I cancel my hosting account/server?</a> </html> [[Category:Sales
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    <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
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  </a>
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</html>
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To cancel your domain registration, simply disable auto-renewal. Here's how:
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'''1'''. Log into your {{Client Area}}
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Misplaced your password? No problem. Go here to reset it:
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{{Client Area Password Reset}}
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'''2'''. Click 'Domains' on the menu bar and then click on 'My domains'. <br>
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<br>
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[[File:My domains.png]]
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<br>
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<br>
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'''3'''. Click on 'Active' for the domain registration you are wanting to cancel.  
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<br>
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[[File:Domain active.png]]
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<br>
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'''4'''. Click on 'Auto Renew' under 'Overview' to the left.
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<br>
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<br>
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[[File:Auto renew.png]]
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<br>
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<br>
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'''5'''. Click on the red 'Disable Auto Renew' button.
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<br>
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<br>
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[[File:Disable renew.png]]
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<br>
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'''Please note, the domain will remain registered until the next due date but will not auto renew.'''
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<br>
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{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How to cancel your hosting service]].}}
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IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/selfhelp/article/FAQ2058/3 Canceling Payment Subscription].
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[[Category:Sales and Billing FAQ]]

Latest revision as of 14:57, 12 January 2018

Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

Submit a Ticket

To cancel your domain registration, simply disable auto-renewal. Here's how:

1. Log into your Client Area

Misplaced your password? No problem. Go here to reset it:

Client Area Password Reset

2. Click 'Domains' on the menu bar and then click on 'My domains'.

My domains.png

3. Click on 'Active' for the domain registration you are wanting to cancel.

Domain active.png

4. Click on 'Auto Renew' under 'Overview' to the left.

Auto renew.png

5. Click on the red 'Disable Auto Renew' button.

Disable renew.png

Please note, the domain will remain registered until the next due date but will not auto renew.

If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on How to cancel your hosting service.

IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on Canceling Payment Subscription.

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