How do I transfer my domain registration away from Acenet

If there's anything we can do to keep you happy and for you to continue to have your domain name registered with us - get in touch with us at our Helpdesk

If you still wish to transfer your domain name away from Acenet, kindly follow the instructions provided below to obtain your domain's EPP/authorization code.

Before a domain can be transferred:
-Domains must be active. Expired domains cannot be transferred.
-You must have access to the resgistrant email address for the domain.
Please note, any changes to the WHOIS will trigger a 60 day transfer lock.

To Transfer you domain away from Acenet:
[1] Log into your Client Area

If you do not have access to your billing account with us, you can request a password reset here:

Client Area Password Reset

[2] Click on Domains and then My Domains.

[3] Click on the domain that you need the EPP code for.

[4] Click on Get EPP Code on the left under Manage.

Please ensure you have access to the registrant contact email address located under the WHOIS information for the domain. Please review this guide to view/update your WHOIS information: http://kb.acenet.us/Change_your_domain_registration_WHOIS_Contact_Information

Optional: You're unable to update your domain's name servers while the transfer is processing, which usually takes a couple of weeks to complete. So, you will want to make sure your domain is pointed to the proper name servers before initiating the transfer. You can do so under the 'Nameservers' section. Click the button under the 'Nameservers' section if you update your domain's name servers.

[5] Make sure that 'Registrar Lock' is disabled by clicking on Registrar Lock to the left under Manage and clicking "Disable Registrar Lock".

For .UK domains, kindly submit a ticket to our Sales and Billing department requesting to have the domain's IPS TAG changed to the new registrar's IPS TAG. Please be sure to provide the IPS TAG new registrar in the ticket.