Difference between revisions of "How do I transfer my domain registration away from Acenet"
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| − | + | If there's anything we can do to keep you happy and for you to continue to have your domain name registered with us - get in touch with us at our {{Helpdesk}} | |
| − | If you do not have access to your billing account with us, you can request a password reset here: | + | |
| − | + | If you still wish to transfer your domain name away from Acenet, kindly follow the instructions provided below to obtain your domain's EPP/authorization code. | |
| − | + | ||
| − | + | [1] Log into your {{Client Area}} | |
| − | + | ||
| − | + | If you do not have access to your billing account with us, you can request a password reset here: | |
| − | + | ||
| + | {{Client Area Password Reset}} | ||
| + | |||
| + | [2] Click on the [[File:Mydomains_whmcs.jpg]] tab. | ||
| + | |||
| + | [3] Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the domain you're wanting to transfer away. | ||
| + | |||
| + | [4] Click the [[File:Whmcs_disable_auto_renew.jpg]] button. | ||
| + | |||
| + | {{note|Optional: You're unable to update your domain's name servers while the transfer is processing, which usually takes a couple of weeks to complete. So, you will want to make sure your domain is pointed to the proper name servers before initiating the transfer. You can do so under the 'Nameservers' section. Click the [[File:Whmcs_save_changes.jpg]] button under the 'Nameservers' section if you update your domain's name servers.}} | ||
| + | |||
| + | [5] Make sure that 'Registrar Lock' is unchecked. | ||
| + | |||
| + | [6] Click the [[File:Whmcs save changes.jpg]] button under the 'Registrar Lock' section. | ||
| + | |||
| + | [7] Log into our {{Helpdesk}} | ||
| + | |||
| + | [8] Submit a ticket to our Sales and Billing department requesting your domain's EPP/authorization code. | ||
| + | |||
| + | [[Category:Sales and Billing FAQ]] | ||
Revision as of 17:01, 5 October 2012
If there's anything we can do to keep you happy and for you to continue to have your domain name registered with us - get in touch with us at our Helpdesk
If you still wish to transfer your domain name away from Acenet, kindly follow the instructions provided below to obtain your domain's EPP/authorization code.
[1] Log into your Client Area
If you do not have access to your billing account with us, you can request a password reset here:
[2] Click on the 
tab.
[3] Click the View Details icon 
to the right of the domain you're wanting to transfer away.
[4] Click the 
button.
Optional: You're unable to update your domain's name servers while the transfer is processing, which usually takes a couple of weeks to complete. So, you will want to make sure your domain is pointed to the proper name servers before initiating the transfer. You can do so under the 'Nameservers' section. Click the 
button under the 'Nameservers' section if you update your domain's name servers.
button under the 'Nameservers' section if you update your domain's name servers.[5] Make sure that 'Registrar Lock' is unchecked.
[6] Click the button under the 'Registrar Lock' section.
[7] Log into our Helpdesk
[8] Submit a ticket to our Sales and Billing department requesting your domain's EPP/authorization code.
