Difference between revisions of "How do I run a traceroute"

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<html>How to run a traceroute depends on what OS (Operating System) your local machine is running. There are instructions below on how to run a traceroute for various operating systems.<br /> <br /> <strong>Windows XP</strong>:<br /> <br />
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A traceroute does just what it sounds like, it will trace your route through the internet from your current location to a given destination.  Our staff will often ask for traceroute if you are having difficulty accessing your website or other services.  Using the output from a traceroute, our staff can analyze where your connection to our servers is getting blocked and what may be the possible cause.  How to run a traceroute depends on what OS (Operating System) your local machine is running. There are instructions below on how to run a traceroute for various operating systems.
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<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1.) Start -> Run<br /> <br /> 2.) enter in "command" (no quotes)<br /> <br /> 3.) In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)</div>
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<br /> <strong>Windows Vista/Windows 7</strong>:<br /> <br />
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==Windows XP==
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<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1.) Click Start button.<br /> <br /> 2.) In the search box at the bottom of the menu, type "cmd" without the quotes.<br /> <br /> 3.) Hit the Enter button.<br /> <br /> 4.) In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)</div>
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<br /> <strong>Mac</strong>:<br /> <br />
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[1] Start -> Run
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<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1.) From your hard-drive, open the Applications folder, and click to open the Utilities folder.<br /> <br /> 2.) Double-click Terminal.<br /> <br /> 3.) Enter "traceroute yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)</div>
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<br /> <br /> <br /> If you're not sure how to copy in Windows command prompt, there are instructions on how to do so below.<br /> <br />
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[2] Enter in "command" (no quotes)
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<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1.) Right click anywhere in the command prompt's window.<br /> <br /> 2.) Select 'Mark'.<br /> <br /> 3.) Highlight all of the text you're wanting to copy in the command prompt's window.<br /> <br /> 4.) Right click anywhere in the command prompt's window once again. The text is now copied.</div></html> [[Category:Technical Support FAQ]]
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[3] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://)
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    Example: tracert google.com
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==Windows Vista/Windows 7==
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[1] Click Start button.
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[2] In the search box at the bottom of the menu, type "cmd" without the quotes.
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[3] Hit the Enter button.
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[4] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://)
 +
    Example: tracert google.com
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==Mac==
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[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.
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[2] Double-click Terminal.
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[3] Enter "traceroute yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://)</div>
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    Example: tracert google.com
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==How to copy from the Windows command prompt==
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[1] Right click anywhere in the command prompt's window.
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[2] Select 'Mark'.
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[3] Highlight all of the text you're wanting to copy in the command prompt's window.
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[4] Right click anywhere in the command prompt's window once again. The text is now copied.
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[[Category:Technical Support FAQ]]

Latest revision as of 19:37, 10 September 2018

A traceroute does just what it sounds like, it will trace your route through the internet from your current location to a given destination. Our staff will often ask for traceroute if you are having difficulty accessing your website or other services. Using the output from a traceroute, our staff can analyze where your connection to our servers is getting blocked and what may be the possible cause. How to run a traceroute depends on what OS (Operating System) your local machine is running. There are instructions below on how to run a traceroute for various operating systems.

Windows XP

[1] Start -> Run

[2] Enter in "command" (no quotes)

[3] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://) 

   Example: tracert google.com

Windows Vista/Windows 7

[1] Click Start button.

[2] In the search box at the bottom of the menu, type "cmd" without the quotes.

[3] Hit the Enter button.

[4] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://) 

   Example: tracert google.com

Mac

[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.

[2] Double-click Terminal.

[3] Enter "traceroute yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain. DO NOT include http:// or https://)</div> 

   Example: tracert google.com

How to copy from the Windows command prompt

[1] Right click anywhere in the command prompt's window.

[2] Select 'Mark'.

[3] Highlight all of the text you're wanting to copy in the command prompt's window.

[4] Right click anywhere in the command prompt's window once again. The text is now copied.

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