Reply to a support ticket

1. Log in to the Client Area.

2. Click Support, then Tickets. You can also open the ticket from the link in the email we sent you.

3. Click the ticket you want to reply to.

4. Click Reply.

5. Type your reply in the Message box. You can add files under Attachments.

6. Click Submit.

Your reply is added to the ticket and sent to our team. Reply in the same ticket rather than opening a new one, so we can see the whole history.