Late payment

Timely payment is expected, but there is an automatic 10 day grace period before hosting services are suspended for past due payment.

No hosting service is suspended before it is 10 days past due.

Once a hosting service is 10 days past due, the hosting service is automatically suspended and can only be unsuspended by paying the past due amount. Once the past due amount has been paid, the hosting service is automatically unsuspended in 15 minutes or less. If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will automatically be unsuspended in the next 15 minutes or less.

Billing automation is a component of Acenet's strategy, and there is an automatic 10 day grace period to avoid manual billing processes. Because of this, Acenet cannot manually deviate from this billing automation. Hosting services must be suspended when they become 10 days past due, and, once suspended, can only be unsuspended by paying the past due amount. These billing processes are fully automated, and this automation allows Acenet to better invest in what matters most -- the hosting service.