Unable to generate a full account backup
All of Acenet's shared servers are configured so that accounts cannot generate full account backups under the following conditions:
- Account already has an existing backup within its directory.
If this is the case, you will want to download the already existing full account backup (if you need it) and then delete it from your user directory on the server. Acenet suggests using FTP to download/delete the backup file. Backup files are usually stored within your root directory:
/home/USERNAME/
Replacing USERNAME with your account's actual username.
You can view our knowledgebase articles on how to configure some popular FTP clients here:
https://esupport.acenet-inc.net/index.php?/Knowledgebase/List/Index/7/ftp
- The account is too large in size. (10GB )
If this is the case, you will want to download the content you need backed up via FTP or delete some content to free up space so that you can generate the full account backup. You can view our knowledgebase articles on how to configure some popular FTP clients here:
https://esupport.acenet-inc.net/index.php?/Knowledgebase/List/Index/7/ftp
If you need a backup of a database, you can generate a backup of any of your databases through your cPanel. You can view our knowledgebase article on how to do so here:
Downloading a MySQL Backup
If you're needing to backup your emails, you will want to connect to your email account(s) from an email client (Thunderbird, Outlook, etc.) and use the email client to backup your emails. You can view our knowledgebase articles on how to configure some popular email clients here:
https://esupport.acenet-inc.net/index.php?/Knowledgebase/List/Index/14/email