Late payment

Timely payment is expected. But there is an automatic 10 day grace period before hosting services are suspended for past due payment. No hosting service is suspended until being 10 days past due. Once a hosting service is 10 days past due, the hosting service is suspended until the past due invoice is paid. Once the past due invoice is paid, the hosting service is automatically unsuspended within 15 minutes. If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will automatically be unsuspended in the next 15 minutes or less.

Acenet's low pricing is based on billing automation, and there is an automatic 10 day grace period to avoid manual billing processes. Because of this, please do not contact Acenet requesting manual deviation from this billing automation. Hosting services more than 10 days past due must be suspended and unsuspension because of past due payment is only possible by paying the past due amount.