How to cancel your hosting service

Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click on the on the "Services" tab (next to "Home"), and click on "My Services" from the menu.

3. Click on "View Details" to the right of the 'Product/Service' you're wanting to cancel.

4. Click on the "Management Actions" tab (next to "Information" and "Addons") or click on the arrow icon next to it, and click on "Request Cancellation"

5. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text field.

6. Click on the "Request Cancellation" at the bottom.

A few extra steps you should consider...

7. Confirm cancellation

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

8. Cancel other hosting services

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

9. Disable domain registration auto renewal

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.

IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on Canceling Payment Subscription.