How to respond to an Acenet ticket
1) Log into your Acenet Help Desk area:
Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:
2) Once you're logged in, click on 
3) Click on the subject of the ticket you're wanting to respond to.
4) Click on the 
button.
5) Type up your response in the 'Message Details' empty text box.
6) Click the 
button.