How to respond to an Acenet ticket
1) Log into your Acenet Helpdesk/Client Area:
Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
2) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu.
3) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it.
4) Click on the "Reply" button.
5) Type up your response in the "Message" empty text box.
6) Click the "Submit" button, and then you are all set.