How to cancel your hosting service: Difference between revisions

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<html> If there's anything we can do to keep you as a client - get in touch with us through our helpdesk. Let us know what it takes to keep your business and we'll do our best to keep you satisfied. You can reach us through the Helpdesk:<br /> <br /> https://ace-host.net/helpdesk/<br /> <br /> If you would still like to cancel, there are instructions on how to do so below.  
If there's anything we can do to keep you as a client - get in touch with us through our {{Helpdesk}}. Let us know what it takes to keep your business and we'll do our best to keep you satisfied.  
<strong>1) </strong>Log into your billing account:
 
<a href="https://billing.ace-host.net">https://billing.ace-host.net</a>
If you would still like to cancel, there are instructions on how to do so below.  
If you do not have access to your billing account with us, you can request a password reset here:<br /> <br /> <a id="articlelink" href="https://billing.ace-host.net/pwreset.php">Billing Account Password Reset</a>
 
<strong>2) </strong>Click on the <img title="My Services" src="https://esupport.acenet-inc.net/knowledgebase_images/myservices_whmcs.jpg" alt="My Services" /> tab.<strong></strong>
[1] Log into your {{Client Area}}
<strong>3) </strong>Click the View Details icon <img title="View Details Icon" src="https://esupport.acenet-inc.net/knowledgebase_images/view_details_whmcs.jpg" alt="View Details Icon" /> to the right of the 'Product/Service' you're wanting to cancel.<strong></strong>
 
<strong>4)</strong> Click on the <img title="Request Cancellation" src="https://esupport.acenet-inc.net/knowledgebase_images/request_cancellation_whmcs.jpg" alt="Request Cancellation" /> button.  
If you do not have access to your billing account with us, you can request a password reset here:
<strong>5) </strong>Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
 
<strong>6) </strong>Click on the <img title="Request Cancellation" src="https://esupport.acenet-inc.net/knowledgebase_images/request_cancellation_whmcs.jpg" alt="Request Cancellation" width="130" height="26" /> button.  
{{Client Area Password Reset}}
  Please note - an account/server can only be canceled through your Client Area.  Cancellation over the phone or by any other means is not accepted.  Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.  
 
Also, domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. You can view our knowledgebase article on how to cancel domain registrations here:
[2] Click on the [[File:Myservices_whmcs.jpg]] tab.
<a title="How do I cancel a domain registration?" href="https://esupport.acenet-inc.net/index.php?/Knowledgebase/Article/View/186/0/how-do-i-cancel-a-domain-registration">How do I cancel a domain registration?</a> </html> [[Category:Sales
 
[3] Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.
 
[4] Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.  
 
[5] Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  
 
[6] Click on the [[File:View_details_whmcs.jpg]] button.  
   
{{note|An account/server can only be canceled through your Client Area.  Cancellation over the phone or by any other means is not accepted.  Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.}}
 
{{note|Domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. For assistance with cancelling domain registrations, please see [[How do I cancel a domain registration?]] }}
 
[[Category:Sales and Billing FAQ]]

Revision as of 12:24, 5 October 2012

If there's anything we can do to keep you as a client - get in touch with us through our Helpdesk. Let us know what it takes to keep your business and we'll do our best to keep you satisfied.

If you would still like to cancel, there are instructions on how to do so below.

[1] Log into your Client Area

If you do not have access to your billing account with us, you can request a password reset here:

Client Area Password Reset

[2] Click on the tab.

[3] Click the View Details icon to the right of the 'Product/Service' you're wanting to cancel.

[4] Click on the button.

[5] Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.

[6] Click on the button.

An account/server can only be canceled through your Client Area. Cancellation over the phone or by any other means is not accepted. Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.
Domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. For assistance with cancelling domain registrations, please see How do I cancel a domain registration?
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