How to respond to an Acenet ticket: Difference between revisions

Revision as of 18:05, 9 December 2014

1) Log into your Acenet Helpdesk/Client Area:

Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:

2) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu.

3) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it.

4) Click on the "Reply" button.

5) Type up your response in the "Message" empty text box.

6) Click the "Submit" button, and you are done.

@@ Line 1: / Line 1: @@
-) Log into your Acenet Help Desk area:
+) Log into your Acenet Helpdesk/Client Area:
-{{Helpdesk}}
+[[https://billing.ace-host.net/]]
-Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:
+Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
 {{Client Area Password Reset}}
-) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg‎|link=]]
+) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu.
-) Click on the subject of the ticket you're wanting to respond to.
+) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it.
-) Click on the [[File:Helpdesk_post_reply.jpg|link=]] button.
+) Click on the "Reply" button.
-) Type up your response in the 'Message Details' empty text box.
+) Type up your response in the "Message" empty text box.
-) Click the [[File:Helpdesk_send.jpg‎|link=]] button.
+) Click the "Submit" button, and you are done.