How to cancel your hosting service: Difference between revisions

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If there's anything we can do to keep you as a client - get in touch with us through our {{Helpdesk}}. Let us know what it takes to keep your business and we'll do our best to keep you satisfied.
'''1'''. Log into your {{Client Area}}


If you would still like to cancel, there are instructions on how to do so below.
Lost your billing account password? Click on the following link to reset it:


[1] Log into your {{Client Area}}
{{Client Area Password Reset}}


If you do not have access to your billing account with us, you can request a password reset here:
'''2'''. Click on the [[File:Myservices_whmcs.jpg]] tab.


{{Client Area Password Reset}}
'''3'''. Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.


[2] Click on the [[File:Myservices_whmcs.jpg]] tab.
'''4'''. Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.  


[3] Click the View Details icon [[File:View_details_whmcs.jpg]] to the right of the 'Product/Service' you're wanting to cancel.
'''5'''. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.  


[4] Click on the [[File:Request_cancellation_whmcs.jpg‎]] button.  
'''6'''. Click on the [[File:View_details_whmcs.jpg]] button.
The system will now send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.


[5] Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.
'''Do you need to cancel other services?'''


[6] Click on the [[File:View_details_whmcs.jpg]] button.  
Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
 
{{note|An account/server can only be canceled through your Client Area.  Cancellation over the phone or by any other means is not accepted.  Once canceled, the system will send you a confirmation email as well as the end of life date for your account/server.}}
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:


{{note|Domain registrations are not automatically canceled when you cancel your account/server with us. You need to cancel any domain registrations you do not want to renew as well. For assistance with cancelling domain registrations, please see [[How do I cancel a domain registration?]] }}
[[How do I cancel a domain registration?]]


[[Category:Sales and Billing FAQ]]
[[Category:Sales and Billing FAQ]]

Revision as of 17:37, 30 December 2012

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click on the tab.

3. Click the View Details icon to the right of the 'Product/Service' you're wanting to cancel.

4. Click on the button.

5. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text box.

6. Click on the button.

The system will now send you a confirmation email. You can also confirm the cancellation was successful by clicking on the email tab inside your billing account. All emails Acenet sends you are logged there.

Do you need to cancel other services?

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How do I cancel a domain registration?

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