Disable SpamExperts: Difference between revisions
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Docs admin (talk | contribs) Created page with "===Disable SpamExperts=== If you wish to cancel your SpamExperts subscription, please follow the instruction here: How to cancel your hosting service Once your service..." |
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If you wish to cancel your SpamExperts subscription, please follow the instruction in the [[How to cancel your hosting service]] article, and select your SpamExperts package to cancel. | |||
Once your service is cancelled in our system, you will need to change the MX Record for your domain to point to the mailserver you access for your email. <br /> | |||
You can change the MX record using the same instructions as used to initially route mail TO SpamExperts, but you would change it to point back to your mailserver. The [[Routing Mail to SpamExperts]] article will walk you through the process. | |||
* If your mail is hosted on your Acenet Account, the mailserver name to change you MX record to should be mail.YOURDOMAIN.COM (replacing YOURDOMAIN.COM with your actual domain name). | |||
* If you are accessing mail from a third-party mail server, you will want to verify the mailserver names with their support staff. | |||
If you have any questions, or need assistance with this, please login to the {{Client Area}} and open a new Technical Support ticket. | If you have any questions, or need assistance with this, please login to the {{Client Area}} and open a new Technical Support ticket. | ||
Revision as of 09:38, 6 October 2016
If you wish to cancel your SpamExperts subscription, please follow the instruction in the How to cancel your hosting service article, and select your SpamExperts package to cancel.
Once your service is cancelled in our system, you will need to change the MX Record for your domain to point to the mailserver you access for your email.
You can change the MX record using the same instructions as used to initially route mail TO SpamExperts, but you would change it to point back to your mailserver. The Routing Mail to SpamExperts article will walk you through the process.
- If your mail is hosted on your Acenet Account, the mailserver name to change you MX record to should be mail.YOURDOMAIN.COM (replacing YOURDOMAIN.COM with your actual domain name).
- If you are accessing mail from a third-party mail server, you will want to verify the mailserver names with their support staff.
If you have any questions, or need assistance with this, please login to the Client Area and open a new Technical Support ticket.