How to respond to an Acenet ticket: Difference between revisions
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Docs admin (talk | contribs) Created page with "1) Log into your Acenet Help Desk area: {{Helpdesk}} Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into..." |
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{{Client Area Password Reset}} | {{Client Area Password Reset}} | ||
2) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg]] | 2) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg|link=]]] | ||
3) Click on the subject of the ticket you're wanting to respond to. | 3) Click on the subject of the ticket you're wanting to respond to. | ||
4) Click on the [[File:Helpdesk_post_reply. | 4) Click on the [[File:Helpdesk_post_reply.jpg|link=]]] button. | ||
5) Type up your response in the 'Message Details' empty text box. | 5) Type up your response in the 'Message Details' empty text box. | ||
6) Click the [[File:Helpdesk_send.jpg]] button. | 6) Click the [[File:Helpdesk_send.jpg|link=]]] button. | ||
Revision as of 10:00, 10 January 2013
1) Log into your Acenet Help Desk area:
Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:
2) Once you're logged in, click on 
]
3) Click on the subject of the ticket you're wanting to respond to.
4) Click on the ![link=]](/File:Helpdesk_post_reply.jpg){kind=small}
button.
5) Type up your response in the 'Message Details' empty text box.
6) Click the 
] button.