Find your cPanel username: Difference between revisions

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Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area
 
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<html> Below are instructions on how you can find your cPanel username if you have a shared web hosting plan with Acenet.  
Your cPanel username is shown in cPanel itself.
<strong>1)</strong> Log into your billing account:
 
<a href="https://billing.ace-host.net">https://billing.ace-host.net</a>
'''1.''' Log in to cPanel from the Client Area: click '''Services''' > '''My Services''', click your hosting plan, then click '''Log in to cPanel''' in the '''Actions''' menu. See [[Log in to cPanel and WHM from the Client Area]] for details.
If you do not have access to your billing account with us, you can request a password reset here:<br /> <br /> <a id="articlelink" href="https://billing.ace-host.net/pwreset.php">Billing Account Password Reset</a>
 
<strong>2)</strong> Click on the <img title="My Services" src="http://esupport.acenet-inc.net/knowledgebase_images/myservices_whmcs.jpg" alt="My Services" width="76" height="19" /> tab.
'''2.''' In cPanel, look at the '''General Information''' panel on the right. Your username is shown next to '''Current User''', for example exampleuser.
<strong>3)</strong> Click the View Details icon <img title="View Details Icon" src="http://esupport.acenet-inc.net/knowledgebase_images/view_details_whmcs.jpg" alt="View Details Icon" width="30" height="23" /> to the right of the 'Product/Service' you're wanting to find the cPanel username of.  
 
<strong>4)</strong> Click on the <img title="Login to cPanel" src="http://esupport.acenet-inc.net/knowledgebase_images/login_to_cpanel_whmcs.jpg" alt="Login to cPanel" width="98" height="27" /> button.  
Your cPanel username is also in the welcome email we sent when the hosting plan was set up. You can find that email under '''Hello, ''your name''!''' > '''Email History''' in the Client Area.
<strong>5)</strong> Your cPanel username will be provided in the 'Username' field of the cPanel login page:  
 
<img style="float: left;" title="cPanel Login Page" src="http://esupport.acenet-inc.net/knowledgebase_images/cpanel_username.jpg" alt="cPanel Login Page" width="364" height="336" /> </html> [[Category:WHMCS (Billing Area)]]
[[Category:Technical Support FAQ]]
[[Category:WHMCS]]

Latest revision as of 00:49, 27 October 2026

Your cPanel username is shown in cPanel itself.

1. Log in to cPanel from the Client Area: click Services > My Services, click your hosting plan, then click Log in to cPanel in the Actions menu. See Log in to cPanel and WHM from the Client Area for details.

2. In cPanel, look at the General Information panel on the right. Your username is shown next to Current User, for example exampleuser.

Your cPanel username is also in the welcome email we sent when the hosting plan was set up. You can find that email under Hello, your name! > Email History in the Client Area.

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