Unable to generate a full account backup: Difference between revisions

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All of Acenet's shared servers are configured so that accounts cannot generate full account backups under the following conditions:
All of Acenet's shared servers are configured so that accounts cannot generate full account backups under the following conditions:


* Account already has an existing backup within its directory.
====Account already has an existing backup within its directory====


If this is the case, you will want to download the already existing full account backup (if you need it) and then delete it from your user directory on the server. Acenet suggests using FTP to download/delete the backup file. Backup files are usually stored within your root directory:
Download the already existing full account backup (if you need it) and then delete it from your user directory on the server. Acenet suggests using FTP to download/delete the backup file. Backup files are stored within your root directory:


/home/USERNAME/
/home/USERNAME/
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[[:Category:FTP| FTP Articles]]
[[:Category:FTP| FTP Articles]]


* The account is too large in size. (10GB )
====The account is greater than 10GB in size====


If this is the case, you will want to download the content you need backed up via FTP or delete some content to free up space so that you can generate the full account backup. You can view our knowledgebase articles on how to configure some popular FTP clients here:
Download the content you need backed up via FTP or delete some content to free up space so that you can generate the full account backup. You can view our knowledgebase articles on how to configure some popular FTP clients here:


[[:Category:FTP| FTP Articles]]
[[:Category:FTP| FTP Articles]]


If you need a backup of a database, you can generate a backup of any of your databases through your cPanel. You can view our knowledgebase article on how to do so here:  
To backup a database, you can generate a backup of any of your databases through your cPanel. You can view our knowledgebase article on how to do so here:  


[[Downloading a MySQL Backup]]
[[Downloading a MySQL Backup]]


If you're needing to backup your emails, you will want to connect to your email account(s) from an email client (Thunderbird, Outlook, etc.) and use the email client to backup your emails. You can view our knowledgebase articles on how to configure some popular email clients here:
To backup your emails, you will want to connect to your email account(s) from an email client (Thunderbird, Outlook, etc.) and use the email client to backup your emails. You can view our knowledgebase articles on how to configure some popular email clients here:


[[:Category:Email| Configuring Email Clients]]
[[:Category:Email| Configuring Email Clients]]


[[Category:Technical Support FAQ]]
[[Category:Technical Support FAQ]]

Latest revision as of 09:44, 13 January 2013

All of Acenet's shared servers are configured so that accounts cannot generate full account backups under the following conditions:

Account already has an existing backup within its directory

Download the already existing full account backup (if you need it) and then delete it from your user directory on the server. Acenet suggests using FTP to download/delete the backup file. Backup files are stored within your root directory:

/home/USERNAME/

Replacing USERNAME with your account's actual username

You can view our knowledgebase articles on how to configure some popular FTP clients here:

FTP Articles

The account is greater than 10GB in size

Download the content you need backed up via FTP or delete some content to free up space so that you can generate the full account backup. You can view our knowledgebase articles on how to configure some popular FTP clients here:

FTP Articles

To backup a database, you can generate a backup of any of your databases through your cPanel. You can view our knowledgebase article on how to do so here:

Downloading a MySQL Backup

To backup your emails, you will want to connect to your email account(s) from an email client (Thunderbird, Outlook, etc.) and use the email client to backup your emails. You can view our knowledgebase articles on how to configure some popular email clients here:

Configuring Email Clients

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