Difference between revisions of "Late payment"
Docs admin (talk | contribs) |
Docs admin (talk | contribs) |
||
| (13 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | '''Automatic 14 day late payment allowance''' | |
| − | Acenet's | + | Timely payment is expected, but there is an automatic 14 day grace period before hosting services are suspended for past due payment. |
| + | |||
| + | No hosting service is suspended before it is 14 days past due. | ||
| + | |||
| + | '''Automated Suspension''' | ||
| + | |||
| + | Once a hosting service is 14 days past due, the hosting service is automatically suspended and can only be unsuspended by paying the full past due amount. Suspended hosting services are automatically unsuspended -- in 15 minutes or less -- after paying the past due invoice. | ||
| + | |||
| + | '''Automated Unsuspension''' | ||
| + | |||
| + | If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will be active again in 15 minutes or less. | ||
| + | |||
| + | '''100% automation; No manual exceptions''' | ||
| + | |||
| + | Billing automation is a component of Acenet's strategy, and there is an automatic 14 day grace period to avoid manual billing processes. Because of this, Acenet cannot manually deviate from this billing automation. Hosting services must be suspended when they become 14 days past due, and, once suspended, can only be unsuspended by paying the full past due amount. These billing processes are fully automated, and this automation allows Acenet to best invest in what matters most -- the hosting service. | ||
| + | |||
| + | '''Please note:''' Domain renewals do not have a 14 day grace period. If the domain renewal is not paid on or before Midnight Eastern Time, the domain becomes expired. | ||
| + | |||
| + | [[Category:WHMCS]] | ||
Latest revision as of 10:24, 22 February 2024
Automatic 14 day late payment allowance
Timely payment is expected, but there is an automatic 14 day grace period before hosting services are suspended for past due payment.
No hosting service is suspended before it is 14 days past due.
Automated Suspension
Once a hosting service is 14 days past due, the hosting service is automatically suspended and can only be unsuspended by paying the full past due amount. Suspended hosting services are automatically unsuspended -- in 15 minutes or less -- after paying the past due invoice.
Automated Unsuspension
If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will be active again in 15 minutes or less.
100% automation; No manual exceptions
Billing automation is a component of Acenet's strategy, and there is an automatic 14 day grace period to avoid manual billing processes. Because of this, Acenet cannot manually deviate from this billing automation. Hosting services must be suspended when they become 14 days past due, and, once suspended, can only be unsuspended by paying the full past due amount. These billing processes are fully automated, and this automation allows Acenet to best invest in what matters most -- the hosting service.
Please note: Domain renewals do not have a 14 day grace period. If the domain renewal is not paid on or before Midnight Eastern Time, the domain becomes expired.