Change your email address: Difference between revisions

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Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area
 
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To change your email address on file for your Client Area/Help Desk, you will want to submit a ticket to our Sales and Billing department requesting for your email address to be updated. You can access our Help Desk here:
The Client Area has two email addresses, and you may want to change one or both:


{{Helpdesk}}
* Your '''account email address''' is where we send invoices, service notices and other account emails.
* Your '''login email address''' is the one you use to log in. It belongs to you as a person, so if several people have access to the account, each has their own.


{{note|Please note - we suggest not having an email address placed on file that's hosted with us. The reason being is because if your service gets suspended or something, we will not be able to contact you.}}
== Change your account email address ==
 
'''1.''' Log in to the [https://billing.ace-host.net Client Area].
 
'''2.''' Click '''Hello, ''your name''!''' at the top right, then '''Account Details'''.
 
'''3.''' Change the '''Email Address''' field, for example to [email protected].
 
'''4.''' Click '''Save Changes'''.
 
== Change your login email address ==
 
'''1.''' Click '''Hello, ''your name''!''' at the top right, then '''Your Profile'''.
 
'''2.''' Under '''Change Email Address''', enter the new '''Email Address''' and your '''Existing Password'''.
 
'''3.''' Save the change. From then on, log in with the new address.
 
Use an email address you check regularly, because password reset links and important notices are sent there.
 
[[Category:WHMCS]]

Latest revision as of 00:49, 27 October 2026

The Client Area has two email addresses, and you may want to change one or both:

  • Your account email address is where we send invoices, service notices and other account emails.
  • Your login email address is the one you use to log in. It belongs to you as a person, so if several people have access to the account, each has their own.

Change your account email address

1. Log in to the Client Area.

2. Click Hello, your name! at the top right, then Account Details.

3. Change the Email Address field, for example to [email protected].

4. Click Save Changes.

Change your login email address

1. Click Hello, your name! at the top right, then Your Profile.

2. Under Change Email Address, enter the new Email Address and your Existing Password.

3. Save the change. From then on, log in with the new address.

Use an email address you check regularly, because password reset links and important notices are sent there.