Reply to a support ticket: Difference between revisions

Latest revision as of 00:50, 27 October 2026

1. Log in to the Client Area.

2. Click Support, then Tickets. You can also open the ticket from the link in the email we sent you.

3. Click the ticket you want to reply to.

4. Click Reply.

5. Type your reply in the Message box. You can add files under Attachments.

6. Click Submit.

Your reply is added to the ticket and sent to our team. Reply in the same ticket rather than opening a new one, so we can see the whole history.

@@ Line 1: / Line 1: @@
-) Log into your Acenet Help Desk area:
+'''1.''' Log in to the [https://billing.ace-host.net Client Area].
-{{Helpdesk}}
+'''2.''' Click '''Support''', then '''Tickets'''. You can also open the ticket from the link in the email we sent you.
-Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:
+'''3.''' Click the ticket you want to reply to.
-{{Client Area Password Reset}}
+'''4.''' Click '''Reply'''.
-) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg‎|link=]]
+'''5.''' Type your reply in the '''Message''' box. You can add files under '''Attachments'''.
-) Click on the subject of the ticket you're wanting to respond to.
+'''6.''' Click '''Submit'''.
-) Click on the [[File:Helpdesk_post_reply.jpg|link=]] button.
+Your reply is added to the ticket and sent to our team. Reply in the same ticket rather than opening a new one, so we can see the whole history.
-) Type up your response in the 'Message Details' empty text box.
+[[Category:WHMCS]]
-) Click the [[File:Helpdesk_send.jpg‎|link=]] button.