Difference between revisions of "How to cancel your domain registration"

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Here at Acenet, your satisfaction is our mission.  If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. 
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We’re here to help!<br />
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  <a href="https://billing.ace-host.net/">
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    <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
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To cancel your domain registration, simply disable auto-renewal. Here's how:
 
To cancel your domain registration, simply disable auto-renewal. Here's how:
  
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{{Client Area Password Reset}}
 
{{Client Area Password Reset}}
  
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'''2'''. Click on the [[File:Mydomains_whmcs.jpg|link=]] tab.
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'''2'''. Click 'Domains' on the menu bar and then click on 'My domains'. <br>
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'''3'''. Click the View Details icon [[File:View details whmcs.jpg|link=]] to the right of the domain registration you're wanting to cancel.  
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[[File:My domains.png]]
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'''4'''. Click the [[File:Disable_auto_renew_whmcs.jpg]] button.
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'''3'''. Click on 'Active' for the domain registration you are wanting to cancel.
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[[File:Domain active.png]]
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'''4'''. Click on 'Auto Renew' under 'Overview' to the left.
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[[File:Auto renew.png]]
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'''5'''. Click on the red 'Disable Auto Renew' button.
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[[File:Disable renew.png]]
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'''Please note, the domain will remain registered until the next due date but will not auto renew.'''
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{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How to cancel your hosting service]].}}
  
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{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How to cancel your hosting service]] }}
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IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/selfhelp/article/FAQ2058/3 Canceling Payment Subscription].
 
   
 
   
 
[[Category:Sales and Billing FAQ]]
 
[[Category:Sales and Billing FAQ]]

Latest revision as of 10:57, 12 January 2018

Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

Submit a Ticket

To cancel your domain registration, simply disable auto-renewal. Here's how:

1. Log into your Client Area

Misplaced your password? No problem. Go here to reset it:

Client Area Password Reset

2. Click 'Domains' on the menu bar and then click on 'My domains'.

My domains.png

3. Click on 'Active' for the domain registration you are wanting to cancel.

Domain active.png

4. Click on 'Auto Renew' under 'Overview' to the left.

Auto renew.png

5. Click on the red 'Disable Auto Renew' button.

Disable renew.png

Please note, the domain will remain registered until the next due date but will not auto renew.

If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on How to cancel your hosting service.

IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on Canceling Payment Subscription.

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