Cancel a domain registration: Difference between revisions

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[1] Log into your {{Client Area}}
To cancel a domain registration, turn off its auto-renewal. The domain stays registered and working until its expiry date, and then isn't renewed.
If you do not have access to your billing account with us, you can request a password reset here:


{{Client Area Password Reset}}
'''1.''' Log in to the [https://billing.ace-host.net Client Area].


[2] Click on the [[File:Mydomains_whmcs.jpg]] tab.  
'''2.''' Click '''Domains''', then '''My Domains'''.


[3] Click the View Details icon [[File:View details whmcs.jpg ]] to the right of the domain registration you're wanting to cancel.  
'''3.''' Click the domain.


[4] Click the [[File:Disable_auto_renew_whmcs.jpg‎]] button.  
'''4.''' Click '''Auto Renew''' in the menu on the left, then click '''Disable Auto Renew'''.


{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How do I cancel my hosting account/server?]] }}
Repeat these steps for each domain you want to cancel.
 
[[Category:Sales and Billing FAQ]]
Things to know:
 
* '''Your website and email stop working when the domain expires.''' If you want to keep the domain with another registrar, transfer it before it expires instead. Ask your new registrar how; you'll need the domain's EPP (transfer) code, which you'll find under '''Domains''' > '''My Domains''' > the domain.
* '''Hosting is cancelled separately.''' Turning off auto-renewal doesn't cancel any hosting plan or server. See [[Cancel a service]].
* '''PayPal subscriptions:''' if you pay by PayPal subscription, also cancel the subscription in your PayPal account.
 
If you change your mind, click '''Enable Auto Renew''' on the same page before the domain expires.
 
[[Category:WHMCS]]

Latest revision as of 14:21, 27 October 2026

To cancel a domain registration, turn off its auto-renewal. The domain stays registered and working until its expiry date, and then isn't renewed.

1. Log in to the Client Area.

2. Click Domains, then My Domains.

3. Click the domain.

4. Click Auto Renew in the menu on the left, then click Disable Auto Renew.

Repeat these steps for each domain you want to cancel.

Things to know:

  • Your website and email stop working when the domain expires. If you want to keep the domain with another registrar, transfer it before it expires instead. Ask your new registrar how; you'll need the domain's EPP (transfer) code, which you'll find under Domains > My Domains > the domain.
  • Hosting is cancelled separately. Turning off auto-renewal doesn't cancel any hosting plan or server. See Cancel a service.
  • PayPal subscriptions: if you pay by PayPal subscription, also cancel the subscription in your PayPal account.

If you change your mind, click Enable Auto Renew on the same page before the domain expires.

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