Cancel a domain registration: Difference between revisions

Latest revision as of 14:21, 27 October 2026

To cancel a domain registration, turn off its auto-renewal. The domain stays registered and working until its expiry date, and then isn't renewed.

1. Log in to the Client Area.

2. Click Domains, then My Domains.

3. Click the domain.

4. Click Auto Renew in the menu on the left, then click Disable Auto Renew.

Repeat these steps for each domain you want to cancel.

Things to know:

Your website and email stop working when the domain expires. If you want to keep the domain with another registrar, transfer it before it expires instead. Ask your new registrar how; you'll need the domain's EPP (transfer) code, which you'll find under Domains > My Domains > the domain.
Hosting is cancelled separately. Turning off auto-renewal doesn't cancel any hosting plan or server. See Cancel a service.
PayPal subscriptions: if you pay by PayPal subscription, also cancel the subscription in your PayPal account.

If you change your mind, click Enable Auto Renew on the same page before the domain expires.

@@ Line 1: / Line 1: @@
-<html>
+To cancel a domain registration, turn off its auto-renewal. The domain stays registered and working until its expiry date, and then isn't renewed.
-<div style='float:right;background-image:url(/images/e/ec/Dissatisfied.png);background-repeat:no-repeat;height:261px;width:220px;padding:175px 30px 0px 30px;'>
-Here at Acenet, your satisfaction is our mission.  If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us.
-We’re here to help!<br />
-<br />
-<div class="support_submit_ticket rollover">
-  <a href="http://www.ace-host.net/helpdesk/">
-    <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
-  </a>
-</div>
-</div>
-</html>
-To cancel your domain registration, simply disable auto-renewal. Here's how:
+'''1.''' Log in to the [https://billing.ace-host.net Client Area].
-'''1'''. Log into your {{Client Area}}
+'''2.''' Click '''Domains''', then '''My Domains'''.
-Misplaced your password? No problem. Go here to reset it:
-{{Client Area Password Reset}}
+'''3.''' Click the domain.
-'''2'''. Click on the 'Domains' tab and click on 'My domains' from the drop down window.
+'''4.''' Click '''Auto Renew''' in the menu on the left, then click '''Disable Auto Renew'''.
-'''3'''. Click the 'Manage Domain' icon to the right of the domain registration you're wanting to cancel.
+Repeat these steps for each domain you want to cancel.
-'''4'''. Click on the 'Auto Renew' tab and click the 'Disable Auto Renew' button.
+Things to know:
-{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How to cancel your hosting service]].}}
+* '''Your website and email stop working when the domain expires.''' If you want to keep the domain with another registrar, transfer it before it expires instead. Ask your new registrar how; you'll need the domain's EPP (transfer) code, which you'll find under '''Domains''' > '''My Domains''' > the domain.
+* '''Hosting is cancelled separately.''' Turning off auto-renewal doesn't cancel any hosting plan or server. See [[Cancel a service]].
+* '''PayPal subscriptions:''' if you pay by PayPal subscription, also cancel the subscription in your PayPal account.
-IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/selfhelp/article/FAQ2058/3 Canceling Payment Subscription].
+If you change your mind, click '''Enable Auto Renew''' on the same page before the domain expires.
-[[Category:Sales and Billing FAQ]]
+[[Category:WHMCS]]

Cancel a domain registration: Difference between revisions

Latest revision as of 14:21, 27 October 2026

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