Clear your browser's cache: Difference between revisions

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<html> Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.  
Your browser keeps copies of the pages you visit, so they load faster next time. After you change your website, you may still see the old version until you clear those saved copies (the cache).
<em>Note - if you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.</em>
 
<em><br /></em>
== Reload the page first ==
<strong>Mozilla Firefox</strong>:<br /><br />
 
<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1) Click Tools -> Clear Recent History<br /><br /> 2) Select 'Cache'<br /><br /> 3) Click the <img style="vertical-align: middle;" title="Clear Now" src="https://esupport.acenet-inc.net/knowledgebase_images/firefox_clear_now.jpg" alt="Clear Now" width="75" height="25" /> button.</div>
Often a hard reload is enough. It reloads the page you're on without using the cache:
<br /> <strong>Google Chrome</strong>:<br /><br />
* '''Windows and Linux:''' press '''Ctrl + F5''' or '''Ctrl + Shift + R'''.
<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1) Click the wrench icon <img style="vertical-align: middle;" title="Chrome Wrench Icon" src="https://esupport.acenet-inc.net/knowledgebase_images/chrome_wrench.jpg" alt="Chrome Wrench Icon" width="21" height="23" /> in the upper right next to the address bar <br /><br />2) Select Tools -> Clear browsing data<br /><br />3) Check 'Empty the cache'<br /><br />4) Click the <img style="vertical-align: middle;" title="Clear browsing data" src="https://esupport.acenet-inc.net/knowledgebase_images/chrome_clear_browsing.jpg" alt="Clear browsing data" width="129" height="26" /> button</div>
* '''Mac:''' press '''Command + Shift + R'''.
<br /> <strong>Internet Explorer</strong>:<br /><br />
 
<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1) Click <span style="text-decoration: underline;">T</span>ools -> Internet options<br /><br />2) Click the 'General' tab<br /><br />3) Under the 'Browsing history' section, click the <img style="vertical-align: middle;" title="Delete" src="https://esupport.acenet-inc.net/knowledgebase_images/explorer_delete.jpg" alt="Delete" width="87" height="23" /> button<br /><br />4) Check 'Temporary Internet files'<br /><br />5) Click the <img style="vertical-align: middle;" title="Delete" src="https://esupport.acenet-inc.net/knowledgebase_images/explorer_Delete2.jpg" alt="Delete" width="89" height="26" /> button</div>
== Clear the cache ==
<br /> <strong>Safari</strong>:<br /><br />
 
<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1) Click on Tools (Gear icon) and select Reset Safari<br /><br />2) Click Empty Cache<br /><br />3) Click the Reset button</div>
* '''Chrome, Edge and Firefox:''' press '''Ctrl + Shift + Delete''' (on a Mac, '''Command + Shift + Delete'''). Choose a time range such as '''All time''', tick '''Cached images and files''' (in Firefox, '''Temporary cached files and pages'''), untick everything else so you stay logged in to websites, and click '''Clear data''' or '''Clear'''.
<br /> <strong>Opera</strong>:<br /><br />
* '''Safari (Mac):''' go to '''Safari''' > '''Settings''' > '''Advanced''' and turn on '''Show features for web developers'''. Then choose '''Develop''' > '''Empty Caches'''.
<div style="padding: 10px; border: 1px solid #ddd; margin: 10px;">1) Click Tools and Select Delete Private Data<br /><br />2) Click on Delete and select Delete Entire Cache<br /><br />3) Click the Clear Now button</div></html> [[Category:Technical Support FAQ]]
* '''iPhone and iPad (Safari):''' go to '''Settings''' > '''Apps''' > '''Safari''' > '''Clear History and Website Data'''. On older versions of iOS, it's under '''Settings''' > '''Safari'''. This also clears your browsing history.
* '''Android (Chrome):''' tap the menu (⋮) > '''Delete browsing data''', tick '''Cached images and files''', and tap '''Delete data'''.
 
== Still seeing the old version? ==
 
* Try a private or incognito window, or another device. If it looks right there, it was your cache.
* If your website uses a caching plugin, such as LiteSpeed Cache or WP Super Cache, clear its cache too.
* If your website uses Cloudflare, purge its cache in the Cloudflare dashboard under '''Caching''' > '''Configuration''' > '''Purge Everything'''.
* If you just moved your website or changed its DNS, your computer may still be using the old address for a few hours.
 
[[Category:cPanel]]

Latest revision as of 14:21, 27 October 2026

Your browser keeps copies of the pages you visit, so they load faster next time. After you change your website, you may still see the old version until you clear those saved copies (the cache).

Reload the page first

Often a hard reload is enough. It reloads the page you're on without using the cache:

  • Windows and Linux: press Ctrl + F5 or Ctrl + Shift + R.
  • Mac: press Command + Shift + R.

Clear the cache

  • Chrome, Edge and Firefox: press Ctrl + Shift + Delete (on a Mac, Command + Shift + Delete). Choose a time range such as All time, tick Cached images and files (in Firefox, Temporary cached files and pages), untick everything else so you stay logged in to websites, and click Clear data or Clear.
  • Safari (Mac): go to Safari > Settings > Advanced and turn on Show features for web developers. Then choose Develop > Empty Caches.
  • iPhone and iPad (Safari): go to Settings > Apps > Safari > Clear History and Website Data. On older versions of iOS, it's under Settings > Safari. This also clears your browsing history.
  • Android (Chrome): tap the menu (⋮) > Delete browsing data, tick Cached images and files, and tap Delete data.

Still seeing the old version?

  • Try a private or incognito window, or another device. If it looks right there, it was your cache.
  • If your website uses a caching plugin, such as LiteSpeed Cache or WP Super Cache, clear its cache too.
  • If your website uses Cloudflare, purge its cache in the Cloudflare dashboard under Caching > Configuration > Purge Everything.
  • If you just moved your website or changed its DNS, your computer may still be using the old address for a few hours.
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