Reply to a support ticket: Difference between revisions

Latest revision as of 00:50, 27 October 2026

1. Log in to the Client Area.

2. Click Support, then Tickets. You can also open the ticket from the link in the email we sent you.

3. Click the ticket you want to reply to.

4. Click Reply.

5. Type your reply in the Message box. You can add files under Attachments.

6. Click Submit.

Your reply is added to the ticket and sent to our team. Reply in the same ticket rather than opening a new one, so we can see the whole history.

@@ Line 1: / Line 1: @@
-) Log into your Acenet Helpdesk/Client Area:
+'''1.''' Log in to the [https://billing.ace-host.net Client Area].
-https://billing.ace-host.net/
+'''2.''' Click '''Support''', then '''Tickets'''. You can also open the ticket from the link in the email we sent you.
-Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
+'''3.''' Click the ticket you want to reply to.
-{{Client Area Password Reset}}
+'''4.''' Click '''Reply'''.
-) Once you're logged in, click on the "Support" tab, and then click on "Tickets" from the drop-down menu.
+'''5.''' Type your reply in the '''Message''' box. You can add files under '''Attachments'''.
-) Click on the subject of the ticket you're wanting to respond to, or click on the "View Ticket" button next to it.
+'''6.''' Click '''Submit'''.
-) Click on the "Reply" button.
+Your reply is added to the ticket and sent to our team. Reply in the same ticket rather than opening a new one, so we can see the whole history.
-) Type up your response in the "Message" empty text box.
+[[Category:WHMCS]]
-) Click the "Submit" button, and then you are all set.