How to cancel your hosting service: Difference between revisions

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<div class="support_submit_ticket rollover">
<div class="support_submit_ticket rollover">
   <a href="http://www.ace-host.net/helpdesk/">
   <a href="https://billing.ace-host.net">
     <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
     <img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
   </a>
   </a>
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{{Client Area Password Reset}}
{{Client Area Password Reset}}


'''2'''. Click on the on the "Services" tab (next to "Home"), and click on "My Services" from the menu.
'''2'''. Click 'Services' on the menu bar and then click 'My Services'.<br>
<br>
[[File:Services1.png]]
<br>


'''3'''. Click on "View Details" to the right of the 'Product/Service' you're wanting to cancel.
'''3'''. Click on 'Active' on the Product/Service you are wanting to cancel.<br>
<br>
[[File:Click service.png]]
<br>


'''4'''. Click on the "Management Actions" tab (next to "Information" and "Addons") or click on the arrow icon next to it, and click on "Request Cancellation"
'''4'''. Click on 'Request Cancellation' under 'Actions' to the left.<br>
<br>
[[File:Request cancellation.png]]
<br>


'''5'''. Specify your reason for cancellation in the 'Briefly Describe your reason for Cancellation' text field.  
'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.


'''6'''. Click on the "Request Cancellation" at the bottom.  
 
''Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.''


==A few extra steps you should consider...==
==A few extra steps you should consider...==
   
   
'''7. Confirm cancellation'''
'''6. Confirm cancellation'''


The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.
The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.


'''8. Cancel other hosting services'''
'''7. Cancel other hosting services'''


Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.
Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.


'''9. Disable domain registration auto renewal'''
'''8. Disable domain registration auto renewal'''


If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:  
If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:  

Latest revision as of 09:02, 12 January 2018

Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us. We’re here to help!

Submit a Ticket

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click 'Services' on the menu bar and then click 'My Services'.


3. Click on 'Active' on the Product/Service you are wanting to cancel.


4. Click on 'Request Cancellation' under 'Actions' to the left.


5. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.


Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.

A few extra steps you should consider...

6. Confirm cancellation

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

7. Cancel other hosting services

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

8. Disable domain registration auto renewal

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.

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